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For Companies At a Glance
- Tasks: Handle complex disputes and lead team training while improving processes.
- Company: Join Capital on Tap, a mission-driven company supporting small businesses.
- Benefits: Enjoy private healthcare, travel insurance, and exciting office perks.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Experience in financial services and strong analytical skills required.
- Other info: Hybrid role with a fun office atmosphere and a focus on inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Cardiff Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the Fraud and Disputes team works from our Cardiff City Centre Offices 3 days per week.
What You’ll Be Doing
- As a Subject Matter Expert in Disputes/Chargeback, you will ensure exceptional customer service by expertly handling complex disputes, leading all team training, and collaborating with departments to identify and implement process improvement opportunities.
- Expertly handle complex disputes, representments, pre-Arbitrations, and Arbitration submissions, ensuring compliance with regulatory requirements and card scheme rules.
- Own the design, implementation, and maintenance of the departmental Training and Competency (T&C) scheme, ensuring all training materials are current and regularly updated.
- Establish robust knowledge management practices and facilitate the sharing of best practices to enhance team capabilities and knowledge.
- Provide technical expertise to key projects and operational pilots, establishing success metrics, tracking performance, capturing detailed post-implementation learnings, and validating readiness for full-scale rollout.
- Drive operational excellence by serving as the process improvement champion, partnering with stakeholders to implement updated processes and new workflows that maximise efficiency and elevate the customer experience.
- Champion engagement, recognition, and team development initiatives, coordinating colleague communications to foster connection, alignment, and a shared sense of purpose.
A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment.
A strong analytical mindset and ability to identify key trends and improvement opportunities.
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment.
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders.
A deep understanding of dispute management tools.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
Disputes/Chargeback Excellence Specialist New Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disputes/Chargeback Excellence Specialist New Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our mission to support small businesses and make an impact!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through while you demonstrate your expertise in disputes and chargebacks.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind.
We think you need these skills to ace Disputes/Chargeback Excellence Specialist New Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Disputes/Chargeback Excellence Specialist role. Highlight your experience in handling complex disputes and any relevant skills that match our job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping small businesses and how your background makes you a perfect fit for our mission. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since we're looking for someone with a strong analytical mindset, make sure to include examples of how you've identified trends or improvement opportunities in your previous roles. We want to see your problem-solving skills in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Capital on Tap
✨Know Your Disputes Inside Out
Make sure you brush up on your knowledge of disputes and chargebacks before the interview. Familiarise yourself with the latest regulations and card scheme rules, as well as any recent trends in dispute management. This will show that you're not just a candidate, but a potential expert who can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've identified trends or improvement opportunities in previous roles. Use data to back up your claims and demonstrate how your analytical mindset has led to successful outcomes. This is key for a role that requires a strong analytical approach.
✨Communicate Effectively
Since this role involves collaboration with various departments, practice articulating your thoughts clearly and concisely. Think about how you can convey complex information in an easy-to-understand manner. Good communication skills are essential for fostering effective relationships with stakeholders.
✨Emphasise Your Organisational Skills
Be ready to share how you prioritise tasks and manage your time effectively in a fast-paced environment. Discuss any tools or methods you use to stay organised, as this will highlight your ability to handle multiple responsibilities while maintaining high standards of work.
