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- Tasks: Lead the charge in resolving disputes and enhancing customer service excellence.
- Company: Dynamic financial services company based in Cardiff with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while developing your expertise.
- Qualifications: Experience in financial services and strong analytical and communication skills.
- Other info: Collaborative environment with a focus on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A financial services company in Cardiff seeks a Subject Matter Expert in Disputes/Chargeback to ensure exceptional customer service by expert handling of disputes and leading training initiatives.
Ideal candidates will have experience in financial services, strong analytical skills, and effective communication abilities.
This hybrid role involves collaborating with teams to enhance processes and drive operational excellence while working from the Cardiff office three days a week.
Disputes & Chargeback Excellence Lead in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disputes & Chargeback Excellence Lead in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your analytical skills and understanding of disputes and chargebacks. We recommend practising common interview questions and scenarios related to customer service excellence to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that Disputes & Chargeback Excellence Lead position. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Disputes & Chargeback Excellence Lead in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and any relevant skills related to disputes and chargebacks. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your analytical skills can contribute to our team. Remember, we love a good story, so make it personal and engaging.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to convey ideas clearly. Whether it’s through your CV or cover letter, we want to see that you can articulate your thoughts well.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Disputes & Chargeback Excellence Lead position. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of disputes and chargebacks. Familiarise yourself with the latest trends and regulations in financial services, as well as any specific tools or software that might be relevant to the role.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used your analytical skills in past roles. Think of specific examples where you've successfully resolved disputes or improved processes. This will demonstrate your expertise and problem-solving abilities.
✨Communication is Key
Since this role involves collaboration and training, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, as you'll need to communicate effectively with both customers and team members.
✨Embrace the Hybrid Model
Understand the dynamics of a hybrid work environment. Be prepared to discuss how you can contribute to team collaboration while working remotely and how you plan to maintain strong relationships with colleagues in the Cardiff office.
