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- Tasks: Lead customer experience initiatives and enhance reporting frameworks to improve services.
- Company: Dynamic fintech company in Cardiff focused on small business success.
- Benefits: Private healthcare, annual learning budget, and a dog-friendly office.
- Why this job: Make a real difference in customer experience while working in a supportive environment.
- Qualifications: Strong analytical skills and experience in customer insights or quality assurance.
- Other info: Hybrid role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A fintech company in Cardiff is seeking a Customer Insights Manager to lead customer experience initiatives, enhance reporting frameworks, and address customer pain points. This hybrid role requires strong analytical storytelling and past experience in customer insights or quality assurance.
Join a team dedicated to improving business services for small business owners. Enjoy great perks like private healthcare, an annual learning budget, and a dog-friendly office.
CX Insights Leader: Drive Strategy & Customer Experience in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Insights Leader: Drive Strategy & Customer Experience in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work in customer insights. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Show off your analytical storytelling skills! When you get the chance to speak with potential employers, share examples of how you've turned data into actionable insights. This will highlight your fit for the role.
✨Tip Number 3
Prepare for interviews by diving deep into the company's customer experience initiatives. Familiarise yourself with their reporting frameworks and think about how you can enhance them. This shows you're genuinely interested!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CX Insights Leader: Drive Strategy & Customer Experience in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer insights and any analytical storytelling you've done. We want to see how you can drive strategy and enhance customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your past roles have prepared you for this position. Keep it engaging and relevant to the fintech world.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing specific examples of how you've used data to drive decisions or improve processes. We love a good story backed by numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Capital on Tap
✨Know Your Customer Insights
Make sure you brush up on your knowledge of customer insights and experience strategies. Be ready to discuss how you've previously identified customer pain points and implemented solutions. This will show that you understand the role and can contribute effectively.
✨Master Analytical Storytelling
Since this role requires strong analytical storytelling, prepare examples where you've turned data into compelling narratives. Think about how you can present complex information in a way that resonates with stakeholders, showcasing your ability to drive strategy.
✨Familiarise Yourself with Reporting Frameworks
Get to grips with various reporting frameworks that enhance customer experience. Be prepared to discuss how you've used these frameworks in past roles to improve services or address customer feedback. This will demonstrate your analytical skills and strategic thinking.
✨Show Enthusiasm for the Company Culture
The company values a dog-friendly office and offers great perks, so don’t hesitate to express your excitement about their culture. Share how you align with their mission to improve business services for small business owners, as this will help you connect with the interviewers on a personal level.
