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- Tasks: Lead a dynamic Customer Support team and drive performance while ensuring top-notch service.
- Company: Join Capital on Tap, a mission-driven company supporting small businesses worldwide.
- Benefits: Enjoy perks like private healthcare, 28 days holiday, and a fun office environment.
- Other info: Work in a vibrant office with great growth opportunities and a supportive culture.
- Why this job: Make a real impact by helping small businesses thrive while developing your leadership skills.
- Qualifications: Contact centre experience is essential; financial services background is a bonus.
The predicted salary is between 30000 - 42000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
This is an office-based role; the Customer Support team works from our Cardiff City Centre Office. After passing the probation period, the requirement will be to work in the office 3 days a week, and 2 days from home.
What You’ll Be Doing:
- As a Team Lead, your primary role is to drive performance, growth, and engagement within your team while fostering a supportive and accountable culture.
- You’ll use your leadership skills to cultivate a high-performing, ambitious team and ensure industry-leading customer service.
- Support the Customer Support Manager in driving positive departmental changes.
- Develop team skills through 1:1s, coaching, huddles, and meetings.
- Act as an escalation point for team support when needed.
- Remove obstacles preventing agents from delivering outstanding service.
Shifts:
You’ll be joining our core Customer Service team. Working Monday-Saturday (1 Saturday in every 6 weeks) between the hours of 8am - 8pm. Shift patterns are:
- Week 1: 8am - 4:30pm (Monday-Friday)
- Week 2: 8am - 4:30pm (Monday-Friday)
- Week 3: 9am - 5:30pm (Monday-Saturday)
- Week 5: 9:30am - 6pm (Monday-Friday)
- Week 6: 11:30am - 8pm (Monday-Friday)
Contact centre experience is essential, and a bonus if it’s in Financial Services. Experience in analysing and interpreting basic data sets.
Diversity & Inclusion:
Great Work Deserves Great Perks. We try not to take ourselves too seriously (all the time), so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Private Healthcare, including dental and optician services through Vitality. Worldwide travel insurance through Vitality.
Anniversary Rewards: £250, £500, £750, 4-week fully paid sabbatical.
Salary Sacrifice Pension Scheme: up to 7% match.
28 days holiday: (plus bank holidays).
Enhanced Parental Leave.
Cycle to Work Scheme.
Season Ticket Loan.
Dog-Friendly Offices.
Interview Process:
- First stage: 30-minute intro and values call with Talent Partner (video call).
- Second stage: 60-minute CV overview and competency-based interview with one of our People Partners and Customer Support Team Leaders (in-person/video call).
- Final stage: 60-minute leadership and cultural fit with our Senior Customer Services Manager and Lead People Partner (in-person).
Check out our ‘Top Tips’ for interviewing.
Customer Support Coordinator - IMMEDIATE START in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - IMMEDIATE START in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap's mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for those competency-based questions by thinking of examples from your past experiences that showcase your skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really help your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Capital on Tap.
We think you need these skills to ace Customer Support Coordinator - IMMEDIATE START in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Coordinator role. Highlight any relevant experience, especially in contact centres or financial services, and showcase your skills in analysing data sets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping small businesses and how you can contribute to our mission at Capital on Tap. Keep it concise but impactful!
Showcase Your Team Spirit: Since this role involves leading a team, don’t forget to mention your leadership experiences. Share examples of how you've fostered a supportive culture and driven performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, make sure you research Capital on Tap thoroughly. Understand their mission to support small businesses and how their products work. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to drive performance and foster a supportive culture. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, highlighting your coaching and mentoring skills.
✨Prepare for Competency Questions
Expect competency-based questions during the interview. Think about situations where you've analysed data or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Be Ready for Cultural Fit Questions
Capital on Tap values a fun and engaging workplace. Be prepared to discuss how you align with their culture. Share your thoughts on teamwork, inclusivity, and how you can contribute to a positive office environment, especially with their unique perks like office dogs!