Capital on Tap in Cardiff offers a Customer Service Team Leader role with remote flexibility and in-office support. You will lead a ~10-person night-shift team, coach on performance, and drive engagement while partnering with the Customer Service Manager to implement improvements. This role suits resilient leaders with a service-driven mindset.
You will help shape customer outcomes, manage escalations, and foster a positive, accountable culture during out-of-hours operations.
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Customer Service Team Lead — Remote Nights, Coaching & Impact in Cardiff employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
