Capital on Tap is seeking a proactive Customer Service Team Leader in Cardiff with flexibility for remote work. You will lead a mid-sized team, coach individuals, and drive service improvements while maintaining strong stakeholder relationships.
The role requires leadership experience in a contact centre and a data-informed approach to decision-making. The team operates with occasional out-of-hours shifts and a culture of fast, practical problem solving.
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Customer Service Team Lead — Nights (Remote) Coaching & Impact in Cardiff employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
