At a Glance
- Tasks: Provide friendly support to customers via phone, email, and live chat.
- Company: Join Capital on Tap, a fintech helping small businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment.
- Other info: Dynamic team culture with opportunities for growth and inclusivity.
- Why this job: Make a real difference for business owners while developing your skills.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 12 - 15 £ per hour.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Location: Cardiff | Office-based for the first 3 months, then 3 days in office, 2 from home.
Shifts: 20 hours per week, Monday - Friday, 9am - 1pm.
Customer Service Team: Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience and building strong relationships with our business owners by providing the best service possible.
What You’ll Be Doing:
- Providing friendly, professional support to customers via phone, email, and live chat.
- Resolving issues efficiently while taking full ownership of each case from start to finish.
- Listening carefully to understand concerns and delivering fair, practical solutions.
- Keeping up to date with products and policies to ensure accurate guidance and information is provided.
- Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.
- Recognising customers who may need additional support and ensuring they receive the help they need.
Requirements:
- Strong customer service experience, ideally within a call centre or financial services environment.
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
- Sound judgement and confidence when managing complex or sensitive customer enquiries.
- Proven ability to handle a high volume of requests while maintaining accuracy and quality.
- Proactive attitude, with a strong focus on resolving issues at the first point of contact.
- Empathetic and curious nature, with a genuine passion for helping people.
- The ability to work independently while also contributing effectively within a fast-paced team environment.
Application Process:
- Stage 1: 15-minute intro and values call with Talent Partner (Video call).
- Stage 2: 45-minute virtual interview with members of the Customer Service Management team.
Diversity & Inclusion: We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Benefits:
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- Octopus EV Salary Sacrifice Scheme.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
If you’d like to progress your career within our fast-growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Service Advisor - Part-time Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Cardiff that fosters growth and inclusivity. Our part-time Customer Service Advisors enjoy a supportive environment with flexible working arrangements, comprehensive benefits including private healthcare and a generous holiday allowance, and opportunities for professional development within our fast-growing fintech company. Join us to be part of a team that values your contributions and encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-time Cardiff
✨Tip Number 1
Get to know Capital on Tap! Familiarise yourself with their mission and values. This will help you connect during your interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for customers, make sure you can explain things clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive! Think of ways you could improve customer experience before your interview. Bring these ideas up when discussing your approach to problem-solving; it shows initiative and a genuine passion for helping people.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Capital on Tap family. Don’t hesitate – we’re excited to hear from you!
We think you need these skills to ace Customer Service Advisor - Part-time Cardiff
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping small businesses and your passion for customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service or similar environments, and how they’ve prepared you for this role at Capital on Tap.
Show Off Your Communication Skills:Since strong verbal and written communication skills are key for this role, ensure your application is clear and professional. Use concise language and check for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, take some time to research Capital on Tap. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you resolved issues or improved customer satisfaction. Be ready to discuss how you handle difficult situations with empathy and professionalism.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and care about understanding their needs, which is crucial for a Customer Service Advisor.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about team dynamics or how success is measured in the customer service team.
