At a Glance
- Tasks: Provide friendly support to customers via phone, email, and live chat.
- Company: Join Capital on Tap, a fintech helping small businesses thrive.
- Benefits: Enjoy private healthcare, 28 days holiday, and a vibrant office culture.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference for small business owners while developing your skills.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 14151 - 14151 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Check out the development opportunities in the Customer Support team.
Location: Cardiff | Office-based for the first 3 months, then 3 days in office, 2 from home.
Shifts: 20 hours per week, Monday - Friday, 9am - 1pm.
Salary: £14,151.
Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience and building strong relationships with our business owners by providing the best service possible.
What You’ll Be Doing:
- Providing friendly, professional support to customers via phone, email, and live chat.
- Resolving issues efficiently while taking full ownership of each case from start to finish.
- Listening carefully to understand concerns and delivering fair, practical solutions.
- Keeping up to date with products and policies to ensure accurate guidance and information is provided.
- Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.
- Recognising customers who may need additional support and ensuring they receive the help they need.
We’re Looking For:
- Strong customer service experience, ideally within a call centre or financial services environment.
- Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
- Sound judgement and confidence when managing complex or sensitive customer enquiries.
- Proven ability to handle a high volume of requests while maintaining accuracy and quality.
- Proactive attitude, with a strong focus on resolving issues at the first point of contact.
- Empathetic and curious nature, with a genuine passion for helping people.
- The ability to work independently while also contributing effectively within a fast-paced team environment.
Our Values & Culture:
- Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
- Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
Even if you don’t have all of the necessary skills, we still encourage you to apply.
Interview Process:
- Stage 1: 15-minute intro and values call with Talent Partner (Video call).
- Stage 2: 45-minute virtual interview with members of the Customer Service Management team.
Diversity & Inclusion: We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks:
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- Octopus EV Salary Sacrifice Scheme.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
Check out more of our benefits, values and mission here.
Other Info:
- Check out our 'Top Tips' for interviewing.
- Keep updated on new job opportunities by following us on LinkedIn.
- Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Service Advisor - Part-time in Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and inclusivity. Our Cardiff office provides a supportive environment where you can thrive as a Customer Service Advisor, with flexible working arrangements, comprehensive benefits including private healthcare and a generous holiday allowance, and ample opportunities for professional development. Join us in our mission to empower small businesses while enjoying a rewarding career in a dynamic fintech company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-time in Cardiff
✨Tip Number 1
Get to know Capital on Tap! Familiarise yourself with their mission and values. When you understand what they stand for, you can tailor your approach in interviews and show how you align with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice of Capital on Tap, it’s crucial to convey information clearly and professionally. Try role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues efficiently. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on LinkedIn for updates and tips that can help you shine in the interview process.
We think you need these skills to ace Customer Service Advisor - Part-time in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and why you’re a great fit for the role. We appreciate clarity just as much as you do!
Tailor Your Application:Take a moment to tailor your application to our values and the job description. Mention how your proactive attitude and passion for helping people align with what we’re looking for at Capital on Tap.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, take some time to research Capital on Tap. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues efficiently or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide clear and relevant answers. You can even paraphrase the question back to the interviewer to show that you understand their concerns.
✨Emphasise Your Proactive Attitude
Capital on Tap values a proactive approach to customer service. Be ready to discuss how you've identified and implemented improvements in previous roles. This could be anything from enhancing FAQs to streamlining processes, showing that you're always looking for ways to enhance the customer experience.
