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For Companies At a Glance
- Tasks: Be the friendly voice for small business owners, solving their problems and building relationships.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive.
- Benefits: Competitive salary, bonuses, private healthcare, and a fun office environment.
- Other info: Diverse and inclusive culture with great career growth opportunities.
- Why this job: Make a real impact by supporting entrepreneurs and helping them succeed.
- Qualifications: 2+ years in customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 21000 - 30000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. We’re not just another call centre — we’re the people small business owners rely on every single day. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.
This is a hybrid-based role, working from our Cardiff City Centre Office. Once you’ve passed your probation, you’ll be in the office 3 days a week and 2 days from home.
What You’ll Be Doing
You’ll be the friendly face (or voice!) of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple and stress-free. Here’s what that looks like:
- Servicing our customers over phone, email, and live chat — always keeping it friendly and professional
- Solving problems fast and owning each customer’s issue from start to finish
- Listening carefully, understanding what’s gone wrong, and finding fair solutions that make sense
- Staying up to date with our products and policies so you can offer accurate advice
- Spotting opportunities to make things better — from improving FAQs to suggesting process changes
- Identifying customers who might need extra support and making sure they get it
This isn’t just about answering questions — it’s about building relationships and helping small business owners succeed.
Shifts
We offer a variety of shift patterns so we can support our customers around the clock. We’ll talk about your preferences during the interview.
- Part-time Team: Monday - Friday - 9am - 1pm
- Core Team: Working Monday–Saturday (1 Saturday every 6 weeks), between 8am–8pm, on a rotating 6-week pattern:
- Week 1: 8am - 4:30pm
- Week 2: 8am - 4:30pm
- Week 3: 9am - 5:30pm (+ Saturday shift)
- Week 4: 9am - 5:30pm
- Week 5: 9:30am - 6pm
- Week 6: 11:30am - 8pm
We’re Looking For
You’ll thrive in this role if you have:
- 2+ years of customer service experience (financial services experience strongly preferred)
- Excellent written and verbal communication skills
- Strong judgment and confidence in handling complex or sensitive queries
- The ability to manage high volumes of enquiries without compromising quality
- A proactive, solutions-focused approach — you love to get things “right first time”
- Empathy, curiosity, and a genuine desire to help people
- The ability to work both independently and in a fast-paced team environment
We’re not looking for perfection — we’re looking for people who care, think critically, and want to grow.
Diversity & Inclusion
We believe that different perspectives make us stronger. We welcome and encourage applicants from all backgrounds and experiences to join our team. Come as you are — we’re building a culture where everyone belongs.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- Salary from £26,500 + monthly bonuses (part-time salary to be discussed at interview stage)
- Private Healthcare, including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog-Friendly Offices
- Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here.
Interview Process
First stage: 15-minute intro call with a member of the Talent Team (Phone call) Final stage: In-person or video call with a Team Leader
Start date: Monday 9th or Monday 23rd March 2026
Other Info
Check out our ‘Top Tips’ for interviewing. Keep updated on new job opportunities by following us on LinkedIn. Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Service Advisor (Hiring Immediately) in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Hiring Immediately) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who genuinely cares about their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling tricky questions and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past customer service roles where you made a real impact. Whether it’s resolving a complex issue or going the extra mile for a customer, these stories will make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team culture. This shows your interest and helps you figure out if Capital on Tap is the right fit for you. Plus, it gives you a chance to shine!
We think you need these skills to ace Customer Service Advisor (Hiring Immediately) in Cardiff
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping small business owners.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific examples of how you've solved problems or built relationships in previous roles — it’ll make you stand out!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get to the point quickly. This shows us that you can communicate effectively, which is key in a customer service role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you’re familiar with Capital on Tap’s products and services. Understanding their business credit card and spend management platform will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve successfully handled customer queries or resolved issues. Highlight your ability to listen, empathise, and provide solutions, as these are key traits they’re looking for in a Customer Service Advisor.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about common challenges in customer service and prepare your responses. This will demonstrate your problem-solving skills and proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.