At a Glance
- Tasks: Be the friendly voice for small business owners, solving their problems and making their lives easier.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive.
- Benefits: Enjoy competitive salary, private healthcare, and a fun office environment with perks.
- Other info: Hybrid role with flexible shifts and a culture that values diversity and inclusion.
- Why this job: Make a real impact by supporting entrepreneurs and building lasting relationships.
- Qualifications: 2+ years in customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 21000 - 30000 £ per year.
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. We’re not just another call centre — we’re the people small business owners rely on every single day. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.
This is a hybrid-based role, working from our Cardiff City Centre Office. Once you’ve passed your probation, you’ll be in the office 3 days a week and 2 days from home.
What You’ll Be Doing:
- Servicing our customers over phone, email, and live chat — always keeping it friendly and professional.
- Solving problems fast and owning each customer’s issue from start to finish.
- Listening carefully, understanding what’s gone wrong, and finding fair solutions that make sense.
- Staying up to date with our products and policies so you can offer accurate advice.
- Spotting opportunities to make things better — from improving FAQs to suggesting process changes.
- Identifying customers who might need extra support and making sure they get it.
This isn’t just about answering questions — it’s about building relationships and helping small business owners succeed.
Shifts:
We offer a variety of shift patterns so we can support our customers around the clock. We’ll talk about your preferences during the interview.
- Part‑time Team: Monday - Friday - 9am - 1pm
- Core Team:
- Week 1: 8am - 4:30pm
- Week 2: 8am - 4:30pm
- Week 3: 9am - 5:30pm (+ Saturday shift)
- Week 4: 9am - 5:30pm
- Week 5: 9:30am - 6pm
- Week 6: 11:30am - 8pm
- Saturday 8am-8pm
- Sunday 8am-8pm
- Monday 8am-8pm
We’re Looking For:
- 2+ years of customer service experience (financial services experience strongly preferred).
- Excellent written and verbal communication skills.
- Strong judgment and confidence in handling complex or sensitive queries.
- The ability to manage high volumes of enquiries without compromising quality.
- A proactive, solutions‑focused approach — you love to get things “right first time”.
- Empathy, curiosity, and a genuine desire to help people.
- The ability to work both independently and in a fast‑paced team environment.
We’re not looking for perfection — we’re looking for people who care, think critically, and want to grow.
Diversity & Inclusion:
We believe that different perspectives make us stronger. We welcome and encourage applicants from all backgrounds and experiences to join our team. Come as you are — we’re building a culture where everyone belongs.
Great Work Deserves Great Perks:
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- Salary from £26,500 + monthly bonuses (part‑time salary to be discussed at interview stage).
- Private Healthcare, including dental and optician services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4‑week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog‑Friendly Offices.
- Free drinks and snacks in our offices.
Interview Process:
First stage: 15‑minute intro call with a member of the Talent Team (Phone call).
Final stage: In‑person or video call with a Team Leader.
Start date: Monday 9th or Monday 23rd March 2026.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Equality Statement:
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
Customer Service Advisor Cardiff employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer that values creativity, problem-solving, and personal growth. Our Cardiff City Centre office offers a vibrant work culture with unique perks like dog-friendly spaces, a pool table, and a focus on employee wellbeing, including private healthcare and generous holiday allowances. Join us to make a meaningful impact in the lives of small business owners while enjoying a supportive environment that encourages diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Cardiff
✨Tip Number 1
Get to know the company! Before your interview, dive into Capital on Tap's mission and values. Understanding what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face of Capital on Tap, it's crucial to demonstrate your excellent verbal and written communication abilities. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've turned a challenging situation into a positive outcome. This will highlight your proactive, solutions-focused approach that Capital on Tap values.
✨Tip Number 4
Don’t forget to ask questions! During your interview, come prepared with thoughtful questions about the role and the team. This shows your curiosity and genuine desire to help small business owners succeed, which is at the heart of what Capital on Tap does.
We think you need these skills to ace Customer Service Advisor Cardiff
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping small business owners.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Mention specific examples of how you've solved problems or built relationships in previous roles — we love a good story!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to get your message across.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Before the interview, make sure you’re familiar with Capital on Tap’s products and services. Understand how their business credit card works and what makes it unique. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve successfully handled customer queries or resolved issues. Highlight your ability to empathise with customers and provide solutions quickly. This is key for a Customer Service Advisor role!
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, company culture, or specific challenges the customer service team faces. This shows your curiosity and eagerness to understand how you can contribute effectively.
✨Be Yourself
Capital on Tap values authenticity and diversity, so be genuine in your responses. Share your passion for helping small businesses and how you can make a positive impact. Remember, they’re looking for people who care and want to grow!
