Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead initiatives to enhance customer experience and improve key metrics like NPS.
- Company: Dynamic financial services platform based in Cardiff.
- Benefits: Private healthcare, learning budget, and hybrid work model.
- Why this job: Make a real impact on customer insights and drive meaningful change.
- Qualifications: Proven experience in Customer Insights or Quality Assurance required.
- Other info: Join a collaborative team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A financial services platform in Cardiff is looking for a Customer Insights Manager to enhance understanding of the customer experience. The role involves reporting to the Head of Customer Insights, leading initiatives to improve metrics such as Net Promoter Score (NPS), and spearheading root cause analysis activities.
Candidates should have proven experience in Customer Insights or Quality Assurance. This is a hybrid role, requiring office attendance three days a week, offering various benefits like private healthcare and a learning budget.
Customer Insights Leader: CX Strategy & Analytics in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Leader: CX Strategy & Analytics in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in customer insights. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for your interviews by diving deep into the company’s customer experience metrics. Knowing their NPS and recent initiatives will show you’re genuinely interested and ready to contribute from day one.
✨Tip Number 3
Don’t just wait for job postings! Use our website to apply directly and keep an eye on new openings. Sometimes, the best roles aren’t advertised widely, so being proactive can give you an edge.
✨Tip Number 4
Showcase your analytical skills! Prepare examples of how you’ve used data to drive customer insights in past roles. This will help you stand out as someone who can lead initiatives and improve metrics effectively.
We think you need these skills to ace Customer Insights Leader: CX Strategy & Analytics in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Insights Leader. Highlight your experience in customer insights and any relevant metrics you've improved, like NPS. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer experiences and how your background aligns with our goals. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since this role involves analytics, don’t forget to mention specific tools or methodologies you’ve used in past roles. We’re keen to see how you approach root cause analysis and improve customer metrics.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Capital on Tap
✨Know Your Metrics
Familiarise yourself with key metrics like Net Promoter Score (NPS) and how they relate to customer experience. Be ready to discuss how you've used these metrics in past roles to drive improvements.
✨Showcase Your Analytical Skills
Prepare examples of your experience in root cause analysis. Think about specific situations where you identified issues and implemented solutions, as this will demonstrate your analytical prowess.
✨Understand the Company Culture
Research the financial services platform and its values. Understanding their approach to customer insights will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare Questions
Have thoughtful questions ready for the interviewers. Ask about their current initiatives in customer insights or how they measure success in the role. This shows your genuine interest and helps you assess if the company is right for you.
