CRM Communications Analyst Cardiff

We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all‑in‑one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is a hybrid role based 3 days a week in our Cardiff office.

The Role We are looking for a data‑driven CRM Communications Officer/Analyst to join our team. This is a hybrid role that blends creative storytelling with data‑driven marketing. You will not only craft compelling messages but also ensure they reach the right customer at the right time through sophisticated targeting.

Working closely with our Growth Associate and Marketing Manager, you’ll dive deep into our customer data to understand behaviour and identify key segments for targeted campaigns. A major part of your role will be to master our CRM platform, Customer.io, using it to build, test, and deploy communications across email, SMS, and other channels. Reporting to our Marketing & Communications Senior Manager, you’ll gain invaluable experience at the intersection of marketing, data, and technology in a fast‑paced FinTech environment. This is a brilliant opportunity for a strong communicator who is eager to develop in‑demand technical marketing skills and see the direct impact of their work on hundreds of thousands of customers.

What you’ll be doing

• Build, test, and deploy largely email marketing campaigns and automated workflows using our CRM platform, Customer.io.
• Draft, edit, and proofread a wide range of communications, ensuring a high standard of quality.
• Analyse and use customer data to build and refine audience segments for targeted campaigns.
• Monitor campaign performance and assist in preparing reports on key metrics.
• Support A/B testing of subject lines, copy, and calls‑to‑action to improve effectiveness.
• Collaborate with Product, Operations, and Credit teams to gather information for customer updates.
• Maintain a content calendar for customer communications to ensure a coordinated approach.

What we are looking for

• Around 1–2 years of commercial experience in email marketing, CRM, growth, or a related role.
• A data‑driven mindset i.e. enjoys working with data to understand performance and customer behaviour.
• Experience analysing data or campaign performance (e.g. Excel, SQL, BI tools, CRM reporting), or a strong desire to build these skills.
• Excellent verbal and written communication skills, including copy editing and proofreading.
• Experience with any CRM or email marketing platform is a big plus (e.g. Customer.io, Braze, Hubspot), but a proactive willingness to learn is essential.

What you get in return

• The opportunity to deliver high‑impact projects that will have immediate and noticeable impact on our business.
• A competitive salary and meaningful career progression.
• Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality.
• Anniversary Rewards (£250, £500, £750, 4‑week Fully Paid Sabbatical).
• Salary Sacrifice Pension Scheme up to 7% match.
• 28 days Holiday.