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- Tasks: Manage customer complaints and ensure compliance in a fast-paced fintech environment.
- Company: A growing fintech company based in Cardiff, focused on customer satisfaction.
- Benefits: Private healthcare, pension scheme, and potential for flexible work arrangements.
- Why this job: Be a customer champion and make a real difference in people's financial experiences.
- Qualifications: Experience in customer-focused financial services and strong communication skills.
- Other info: Initial office-based role with opportunities for flexible working after 3 months.
The predicted salary is between 30000 - 42000 £ per year.
A growing fintech company in Cardiff seeks a Complaints Team member to manage customer complaints and ensure regulatory compliance. The ideal candidate will have experience in a customer-focused financial services environment, strong communication skills, and a commitment to improving customer satisfaction.
This role offers office-based work for the initial 3 months, with potential for flexible arrangements thereafter. Benefits include private healthcare, a pension scheme, and more.
Complaints Specialist – FCA‑Compliant, Customer Champion in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist – FCA‑Compliant, Customer Champion in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share specific examples of how you've turned complaints into positive experiences. This will highlight your commitment to being a customer champion.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Specialist – FCA‑Compliant, Customer Champion in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused financial services. We want to see how your skills align with the role of a Complaints Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer satisfaction and how your communication skills can help us manage complaints effectively.
Showcase Your Regulatory Knowledge: Since this role requires FCA compliance, it’s important to demonstrate your understanding of regulatory frameworks. We love candidates who can show they’re up-to-date with industry standards and best practices!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you understand the financial services landscape, especially around complaints handling and FCA regulations. Brush up on common customer complaints in fintech and think about how you would resolve them.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication skills during the interview. Think of examples where you've effectively resolved customer issues or improved satisfaction. Practise articulating these experiences clearly.
✨Emphasise Customer Focus
This role is all about being a customer champion. Be ready to discuss how you've put customers first in previous roles. Share specific instances where your actions led to improved customer experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to complaints management and customer satisfaction. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
