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- Tasks: Manage customer complaints and ensure compliance in a dynamic fintech environment.
- Company: A growing fintech company based in Cardiff, focused on customer satisfaction.
- Benefits: Private healthcare, pension scheme, and potential for flexible work arrangements.
- Why this job: Be a customer champion and make a real difference in people's financial experiences.
- Qualifications: Experience in customer-focused financial services and strong communication skills.
- Other info: Initial office-based role with opportunities for flexible working after 3 months.
The predicted salary is between 30000 - 42000 £ per year.
A growing fintech company in Cardiff seeks a Complaints Team member to manage customer complaints and ensure regulatory compliance. The ideal candidate will have experience in a customer-focused financial services environment, strong communication skills, and a commitment to improving customer satisfaction.
This role offers office-based work for the initial 3 months, with potential for flexible arrangements thereafter. Benefits include private healthcare, a pension scheme, and more.
Complaints Specialist – FCA‐Compliant, Customer Champion in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist – FCA‐Compliant, Customer Champion in Cardiff
✨Tip Number 1
Research the company and its values before your interview. Knowing what makes them tick will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Specialist, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare examples from your past experiences that highlight your customer service skills and how you've handled complaints. This will demonstrate your ability to improve customer satisfaction effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our growing fintech family.
We think you need these skills to ace Complaints Specialist – FCA‐Compliant, Customer Champion in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused financial services. We want to see how your skills align with the role of a Complaints Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer satisfaction and how your communication skills can help us manage complaints effectively.
Showcase Your Regulatory Knowledge: Since this role involves ensuring FCA compliance, it’s important to demonstrate your understanding of regulatory requirements. We love candidates who can show they’re up-to-date with industry standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you understand the fintech industry and the specific regulations that apply to customer complaints. Brush up on FCA guidelines and be ready to discuss how they impact customer service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about times when you turned a negative experience into a positive one, as this will highlight your ability to champion customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific complaints you've handled and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can improve customer experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer complaints and regulatory compliance. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
