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- Tasks: Manage and resolve customer complaints while providing top-notch service.
- Company: Join Capital on Tap, a leading FinTech company in Cardiff.
- Benefits: Enjoy private healthcare, learning budgets, and enhanced parental leave.
- Other info: Hybrid work model available after three months with great career growth.
- Why this job: Be a key player in improving customer satisfaction and compliance.
- Qualifications: Strong communication skills and a passion for customer advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Capital on Tap in Cardiff is seeking a Complaints Team member to manage and resolve customer complaints effectively. In this role, you will provide excellent customer service, ensure compliance with FCA regulations, and collaborate with various departments to enhance customer satisfaction.
The position offers a hybrid work model after three months, alongside competitive benefits such as private healthcare, annual learning budgets, and enhanced parental leave.
Complaints Champion – FinTech Customer Advocate in Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Champion – FinTech Customer Advocate in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Capital on Tap, their values, and how they handle customer complaints. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Complaints Champion.
✨Tip Number 2
Practice your communication skills! As a Complaints Team member, you'll need to convey information clearly and empathetically. Role-play with a friend or use online resources to sharpen your ability to handle tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complaints Champion – FinTech Customer Advocate in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to resolve issues in the past – it’ll really make you stand out!
Be Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Use bullet points if necessary to highlight your skills and experiences that align with the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Complaints Champion role. Mention specific skills or experiences that relate directly to managing customer complaints and compliance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Capital on Tap
✨Know Your Stuff
Make sure you understand the FinTech landscape and the specific regulations set by the FCA. Brush up on common customer complaints in this sector and think about how you would handle them. This will show that you're not just interested in the role, but that you’re also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to provide excellent customer service, which is crucial for a Complaints Champion.
✨Collaboration is Key
Since the role involves working with various departments, be ready to discuss how you’ve collaborated with others in previous roles. Think of specific instances where teamwork led to improved customer satisfaction. This will highlight your ability to work well in a team-oriented environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company culture, how they measure customer satisfaction, or what the training process looks like. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.