At a Glance
- Tasks: Lead customer operations and manage vulnerable customer strategies and complaint management.
- Company: Capital on Tap is building a new Customer Care team in Cardiff.
- Benefits: Opportunity to influence stakeholder engagement and build high-performing teams.
- Other info: Act as a subject matter expert on vulnerability compliance.
- Why this job: Join a senior leadership role focused on customer care and vulnerability strategies.
- Qualifications: Significant experience in customer operations and proven track record in team building.
The predicted salary is between 60000 - 80000 £ per year.
Capital on Tap is seeking a senior leader with significant experience in customer operations to join their new Customer Care team in Cardiff. This role requires expertise in managing vulnerable customer strategies and complaint management while leading payment operations.
The ideal candidate will have a proven track record in building high-performing teams and influence stakeholder engagement. You will also act as a subject matter expert on vulnerability, guiding the business in compliance with regulatory requirements.
Chief Customer Care & Vulnerable Strategy Lead in Cardiff employer: Capital on Tap
Capital on Tap is located in Cardiff and is dedicated to enhancing customer care. The new Customer Care team aims to improve strategies for vulnerable customers while ensuring compliance with regulations. Join a dynamic environment where your leadership can make a significant impact.
