At a Glance
- Tasks: Manage cardholder disputes and engage with customers to resolve issues.
- Company: A growing fintech company in Cardiff with a customer-focused approach.
- Benefits: Hybrid working model, private healthcare, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real difference in the payments industry.
- Qualifications: Experience in cards or payments and strong investigation skills.
The predicted salary is between 30000 - 40000 £ per year.
A growing fintech company in Cardiff is seeking a customer-focused professional for the Disputes team to manage cardholder disputes process. The role involves engaging with customers, conducting investigations, and ensuring compliance with regulatory standards.
The ideal candidate will possess experience in the cards or payments industry, showcasing strong investigation skills and accountability.
The position offers a hybrid working model and various benefits, including private healthcare and a generous holiday allowance.
Chargeback & Disputes Specialist in Cardiff employer: Capital On Tap
At Capital on Tap, we pride ourselves on being an excellent employer that values flexibility and work-life balance, especially for our Midnight Collections Specialists. With a supportive remote work culture complemented by quarterly office days in Cardiff, we offer comprehensive training and opportunities for professional growth, ensuring our employees feel empowered and engaged in their roles. Join us to be part of a dynamic team that prioritises compliance and fair outcomes while fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Chargeback & Disputes Specialist in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work in disputes or cardholder services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your investigation skills. Think of real-life examples where you’ve successfully resolved disputes or handled customer complaints. We want to see that you can think on your feet!
✨Tip Number 3
Show off your customer focus! During interviews, highlight how you’ve gone above and beyond for customers in past roles. This is key for a position in the Disputes team, so let your passion shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Chargeback & Disputes Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the cards or payments industry. We want to see how your skills align with the role of Chargeback & Disputes Specialist, so don’t be shy about showcasing your investigation skills and accountability.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our Disputes team. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills:As a Chargeback & Disputes Specialist, you'll be engaging with customers regularly. Make sure your written application reflects your ability to communicate clearly and effectively. We appreciate a friendly tone that still gets the job done!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital On Tap
✨Know Your Stuff
Make sure you brush up on your knowledge of the cards and payments industry. Familiarise yourself with common cardholder disputes and the regulatory standards that govern them. This will show the interviewers that you're not just a good fit for the role, but that you're genuinely interested in the field.
✨Showcase Your Investigation Skills
Prepare to discuss specific examples from your past experiences where you've successfully managed disputes or conducted investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how you approach problem-solving.
✨Engage with Empathy
Since this role is customer-focused, practice how you would engage with customers during disputes. Think about how you can demonstrate empathy and understanding while maintaining professionalism. Role-playing with a friend can help you refine your approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing disputes, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
