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- Tasks: Lead the contact centre to deliver exceptional customer experiences for clients in the UK and US.
- Company: A leading financial services company based in Cardiff.
- Benefits: Dynamic work environment with significant opportunities for impact.
- Why this job: Make a real difference in customer experience and drive transformation.
- Qualifications: Senior leadership experience in a contact centre and strong analytical skills.
The predicted salary is between 43200 - 72000 £ per year.
A leading financial services company in Cardiff is seeking a Head of Customer Services to lead its contact centre. In this hybrid role, you will ensure an exceptional customer experience for clients in the UK and US.
Candidates must have:
- Senior leadership experience in a contact centre
- Proven transformation success
- Strong analytical skills
The role offers a dynamic work environment and significant opportunities for impact.
Cardiff-Based Head of Customer Experience & Ops employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardiff-Based Head of Customer Experience & Ops
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector, especially those who have experience in customer experience roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service strategies. Understand their approach to client satisfaction in both the UK and US markets. This will show you’re genuinely interested and ready to make an impact.
✨Tip Number 3
Showcase your transformation success stories! Be ready to discuss specific examples of how you've improved customer experience in previous roles. Numbers and results speak volumes, so bring those stats to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Cardiff-Based Head of Customer Experience & Ops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior leadership experience in a contact centre. We want to see how you've driven transformation and improved customer experiences, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Customer Experience & Ops role. Share specific examples of your analytical skills and how they’ve led to successful outcomes.
Showcase Your Passion for Customer Experience: We’re looking for someone who genuinely cares about customer satisfaction. In your application, let us know what exceptional customer service means to you and how you’ve implemented this in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Capital on Tap
✨Know the Company Inside Out
Before your interview, make sure you research the financial services company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles that highlight your senior leadership experience in a contact centre. Discuss how you've successfully led teams, implemented changes, and improved customer satisfaction. Use metrics to back up your achievements!
✨Demonstrate Analytical Skills
Since strong analytical skills are crucial for this role, be ready to discuss how you've used data to drive decisions in previous positions. Bring examples of how you've transformed customer experiences through analysis and what results you achieved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company's future plans, challenges they face in customer experience, or how they measure success in the contact centre. This shows you're engaged and thinking critically about the role.
