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- Tasks: Join us as a Business Operations Associate, driving key projects and enhancing customer experiences.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions and a supportive culture.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and fun office perks like games and snacks.
- Why this job: Be part of a dynamic team, make an impact, and grow in a fast-paced fintech environment.
- Qualifications: Ideal candidates are tech-savvy, adaptable, and eager to solve problems with a focus on automation.
- Other info: Diversity and inclusion are core values; we welcome all applicants who share our commitment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the Business Operations team work from our London (Moorgate) Offices 3 days per week.
Business Operations at Capital on Tap
Business Operations sit at the heart of the major projects within Capital on Tap and we split our time between lending firepower to major strategic projects, collaborating with other teams to improve processes and smooth workflows, and working proactively on pilots to improve the customer experience.
The Role at Capital on Tap
We\’re looking for a Business Operations Associate to join Capital on Tap. You’ll be at the core of major company projects. Your main objectives will be to promote operational excellence with a focus on the customer experience, become an expert on our systems, and get involved in strategic, growth-focused projects such as new product feature launches.
What You\’ll Be Doing
Your duties will include:
- Leading prospective vendors and partners through the onboarding process by partnering with the Vendor Management team.
- Taking ownership of the due diligence refresh project to ensure documentation is accurate and compliant with audits.
- Analysing customer journeys, gathering feedback, and running pilots to improve user experience.
- Owning relationships with both partners and internal project stakeholders.
- Contributing to strategic initiatives like contract analysis, vendor optimisation, and regular reporting to support decision-making.
- Your first project will involve partnering with our Vendor Management team to lead prospective vendors and partners through the onboarding process, acting as a central point of contact across business and compliance teams. You will also take ownership of the due diligence refresh project, ensuring documentation accuracy and audit compliance. This project offers the opportunity to streamline processes and build strong relationships across all divisions, requiring a self-starter with exceptional organisational skills and the ability to adapt in a fast-paced, dynamic environment.
- You’ll support a range of strategic initiatives, including contract analysis, supporting contract renewals, identifying vendor optimisation opportunities, enhancing vendor management processes, and contributing to regular reporting and insights to support decision-making.
- Hands-on Problem Solver: You\’re comfortable with manual tasks to gain a deep understanding, then using that knowledge to create effective AI and automation solutions.
- Agile & Resourceful: You\’re an action-oriented person who can quickly grasp new concepts and figure things out on the go.
- Automation Enthusiast: You have a genuine interest in automating processes and eliminating operational friction.
- Adaptable: You can easily switch between collaborating with a team and independently leading initiatives.
- Tech Savvy: You\’re proficient in Microsoft Office/Google Workspace, especially Excel or Sheets.
Nice to have skills:
- Experience with data analysis tools like SQL, Looker or Power BI.
Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (ÂŁ250, ÂŁ500, ÂŁ750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values and mission here .
Interview Process
First stage: 30-minute introductory and values video call with a Talent Partner.
Second stage: 45-minute CV overview video call with the line manager for this role.
Final stage: A 60-minute assessment with the line manager and team manager.
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
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At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.
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Business Operations Associate London employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Associate London
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your answers during interviews with their core objectives, showcasing your enthusiasm for their work.
✨Tip Number 2
Research the latest trends in business operations and fintech. Being knowledgeable about current industry developments will help you engage in meaningful conversations during interviews and demonstrate your proactive approach to learning.
✨Tip Number 3
Prepare examples of how you've successfully improved processes or customer experiences in previous roles. This will highlight your problem-solving skills and adaptability, which are crucial for the Business Operations Associate position.
✨Tip Number 4
Network with current or former employees of Capital on Tap through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Business Operations Associate London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Operations Associate role. Focus on your problem-solving abilities, organisational skills, and any experience with vendor management or process improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for Capital on Tap and the specific role. Mention how your background and skills make you a great fit for their mission to support small businesses and improve customer experiences.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office/Google Workspace, especially Excel or Sheets, be sure to mention any relevant technical skills or tools you are familiar with, such as data analysis tools like SQL or Power BI.
Showcase Adaptability: In your application, provide examples of how you've successfully adapted to fast-paced environments or taken ownership of projects. This will demonstrate your ability to thrive in the dynamic setting at Capital on Tap.
How to prepare for a job interview at Capital on Tap
✨Understand the Company Mission
Before your interview, make sure you understand Capital on Tap's mission to help small business owners. Familiarise yourself with their products and how they aim to improve customer experience. This will show your genuine interest in the role and alignment with their values.
✨Demonstrate Problem-Solving Skills
As a Business Operations Associate, you'll need to be a hands-on problem solver. Prepare examples from your past experiences where you've successfully tackled challenges or improved processes. Highlight your ability to adapt and find innovative solutions.
✨Showcase Your Tech Savviness
Since the role requires proficiency in tools like Microsoft Office and Google Workspace, especially Excel or Sheets, be ready to discuss your experience with these tools. If you have knowledge of data analysis tools like SQL or Power BI, mention that too!
✨Prepare for Team Collaboration
The role involves working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've effectively communicated and built relationships with stakeholders in previous roles.