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- Tasks: Join us as a Business Operations Associate, driving major projects and enhancing customer experiences.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions and a supportive culture.
- Benefits: Enjoy hybrid work, private healthcare, 28 days holiday, and fun office perks like a pool table and office dogs.
- Why this job: Be part of a dynamic team, solve real problems, and make a tangible impact in a growing fintech.
- Qualifications: We're looking for self-starters with strong organisational skills and a passion for automation and tech.
- Other info: Diversity and inclusion are at our core; we welcome all applicants who share our values.
The predicted salary is between 28800 - 43200 £ per year.
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Hiring Top Talent to Join Capital On Tap!
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
This is a Hybrid role, the Business Operations team work from our London (Moorgate) Offices 3 days per week.
Business Operations at Capital on Tap
Business Operations sit at the heart of the major projects within Capital on Tap and we split our time between lending firepower to major strategic projects, collaborating with other teams to improve processes and smooth workflows, and working proactively on pilots to improve the customer experience.
The Role at Capital on Tap
We\’re looking for a Business Operations Associate to join Capital on Tap. You’ll be at the core of major company projects. Your main objectives will be to promote operational excellence with a focus on the customer experience, become an expert on our systems, and get involved in strategic, growth-focused projects such as new product feature launches.
What You\’ll Be Doing
Your duties will include:
- Leading prospective vendors and partners through the onboarding process by partnering with the Vendor Management team.
- Taking ownership of the due diligence refresh project to ensure documentation is accurate and compliant with audits.
- Analysing customer journeys, gathering feedback, and running pilots to improve user experience.
- Owning relationships with both partners and internal project stakeholders.
- Contributing to strategic initiatives like contract analysis, vendor optimisation, and regular reporting to support decision-making.
- Your first project will involve partnering with our Vendor Management team to lead prospective vendors and partners through the onboarding process, acting as a central point of contact across business and compliance teams. You will also take ownership of the due diligence refresh project, ensuring documentation accuracy and audit compliance. This project offers the opportunity to streamline processes and build strong relationships across all divisions, requiring a self-starter with exceptional organisational skills and the ability to adapt in a fast-paced, dynamic environment.
- You’ll support a range of strategic initiatives, including contract analysis, supporting contract renewals, identifying vendor optimisation opportunities, enhancing vendor management processes, and contributing to regular reporting and insights to support decision-making.
Required skills:
- Hands-on Problem Solver: You\’re comfortable with manual tasks to gain a deep understanding, then using that knowledge to create effective AI and automation solutions.
- Agile & Resourceful: You\’re an action-oriented person who can quickly grasp new concepts and figure things out on the go.
- Automation Enthusiast: You have a genuine interest in automating processes and eliminating operational friction.
- Adaptable: You can easily switch between collaborating with a team and independently leading initiatives.
- Tech Savvy: You\’re proficient in Microsoft Office/Google Workspace, especially Excel or Sheets.
Nice to have skills:
- Experience with data analysis tools like SQL, Looker or Power BI.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
First stage: 30-minute introductory and values video call with a Talent Partner.
Second stage: 45-minute CV overview video call with the line manager for this role.
Final stage: A 60-minute assessment with the line manager and team manager.
Other Useful Info
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Email careers@capitalontap.com if you have any questions.
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Project Management
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Business Operations Associate employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Associate
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your answers during interviews with their core objectives, showcasing your enthusiasm for their work.
✨Tip Number 2
Brush up on your analytical skills, especially in relation to customer journeys and feedback analysis. Being able to discuss how you've previously improved user experiences or streamlined processes will demonstrate your capability to contribute effectively to the role.
✨Tip Number 3
Highlight any experience you have with vendor management or onboarding processes. Since this role involves leading prospective vendors through onboarding, sharing relevant examples will show that you understand the importance of these relationships.
✨Tip Number 4
Prepare to discuss your problem-solving approach, particularly in fast-paced environments. Capital on Tap values agility and resourcefulness, so be ready to share specific instances where you've successfully navigated challenges or implemented automation solutions.
We think you need these skills to ace Business Operations Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Business Operations Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in operations, project management, and customer experience. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for Capital on Tap and the role. Highlight specific experiences that showcase your adaptability, tech-savviness, and interest in automation, as these are key traits for the position.
Prepare for Interviews: Anticipate questions related to operational excellence and customer experience. Be ready to discuss your previous projects and how you’ve contributed to process improvements. Research Capital on Tap’s values and be prepared to align your answers with their mission.
How to prepare for a job interview at Capital on Tap
✨Understand the Company Mission
Before your interview, make sure you understand Capital on Tap's mission to help small business owners. Familiarise yourself with their products and how they aim to improve customer experience. This will show your genuine interest in the role and alignment with their values.
✨Demonstrate Problem-Solving Skills
As a Business Operations Associate, you'll need to be a hands-on problem solver. Prepare examples from your past experiences where you've tackled complex issues or streamlined processes. Highlight your ability to adapt and find innovative solutions.
✨Showcase Your Tech Savviness
Since the role requires proficiency in tools like Microsoft Office and Google Workspace, especially Excel or Sheets, be ready to discuss your experience with these tools. If you have knowledge of data analysis tools like SQL or Power BI, mention that too!
✨Prepare for Team Collaboration
The role involves working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals, and express your enthusiasm for teamwork.
