At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join Capital on Tap, a thriving fintech revolutionising small business finance.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office vibe with perks like a pool table.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by helping small businesses thrive with innovative tech solutions.
- Qualifications: Experience in IT support, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We’re Capital on Tap. Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
The Role
Join our IT team in Brighton as a hands-on Support Engineer working across Windows, Entra ID, Intune and Google Workspace. You’ll diagnose and resolve hardware, software and network issues, manage device lifecycle and user accounts, and support our ops teams with bespoke internal tooling. This is an on-site role (up to 5 days a week) with an on-call rota. Day to day you’ll:
- Resolve IT support requests via Jira, Slack and in person, owning tickets through to closure within SLA.
- Build, configure and deploy devices using Intune and Autopilot; manage the asset register.
- Administer user accounts and access across Entra ID, Google Workspace and M365.
- Troubleshoot networking and connectivity issues alongside the wider IT team.
- Onboard new joiners with fully configured kit and accounts on day one.
- Support internal applications used by our customer operations teams.
- Maintain and improve IT documentation and processes.
About You
- Prior experience in a desktop or IT support role with a solid understanding of IT fundamentals.
- You genuinely enjoy helping people and can explain technical things in plain English.
- Comfortable working with:
- Windows 10/11, macOS
- Entra ID (Azure AD), Intune and Autopilot
- Google Workspace and Microsoft 365
- Jira and Slack
- Solid understanding of hardware (ideally Dell laptops and desktops).
- Good at diagnosing problems methodically rather than guessing.
- Happy to travel between offices and work outside core hours when needed.
- Strong communicator, both written and verbal.
Nice to have:
- Exposure to SQL or data administration.
- Experience with OS patching or upgrade management.
- Awareness of IT security frameworks (ISO 27001, NIST).
- Familiarity with networking concepts (Cisco, Palo Alto).
- Relevant certifications (ITIL, CompTIA, etc.) are a plus but not essential.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- Octopus EV Salary Sacrifice Scheme
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Junior IT Support Engineer in Brighton employer: Capital on Tap
At Capital on Tap, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Brighton that fosters inclusivity and personal growth. With a focus on employee well-being, we provide a range of benefits including private healthcare, generous holiday allowances, and unique perks like dog-friendly offices and a fun office environment. Join our dynamic team as a Junior IT Support Engineer and enjoy the opportunity to develop your skills while making a meaningful impact in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Capital on Tap values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Capital on Tap might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Capital on Tap!
✨Direct Apply to Capital on Tap
Let's not forget to apply directly through the Capital on Tap website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Engineer in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Capital on Tap.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Capital on Tap. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Capital on Tap
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
