At a Glance
- Tasks: Engage with SME customers, driving card usage and understanding their payment needs.
- Company: Dynamic company focused on empowering small businesses with innovative payment solutions.
- Benefits: Competitive OTE, private healthcare, travel insurance, and generous holiday allowance.
- Other info: Fast-paced environment with clear targets and opportunities for career progression.
- Why this job: Make a real impact by helping SMEs thrive while developing your sales skills.
- Qualifications: Experience in phone-based sales or account management; strong communication skills.
The predicted salary is between 40000 - 55000 £ per year.
Overview
In this role you will own the initial commercial relationship with newly approved SME customers, educating and activating them to use our card as a core payment tool.
You will work directly with SME owner-directors and finance managers to understand their needs and drive spend growth.
This is a target-driven, phone-led role focused on turning approvals into active usage while collaborating with cross-functional teams to scale impact.
- Pay / Benefits
- Private Healthcare including dental and opticians through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday plus bank holidays/annual leave entitlement
Responsibilities
- Delivering a strong first experience for newly approved SME customers
- Understanding each customer's business model and payment needs
- Driving increased and sustained card spend through proactive outbound calls
- Managing a high-volume portfolio and prioritising opportunities effectively
- Making 20-30 outbound calls per day to decision-makers
- Working towards clear spend and activation targets
- Key requirements
- Experience in phone-based sales, account management, or customer activation
- Evidence of meeting clear targets or KPIs
- Comfortable speaking with business owners and finance professionals
- Commercially curious; asks good questions and listens
- Resilient, competitive, and motivated by progression and performance
- Able to think on your feet and adapt approach based on the customer
- Commercially curious
- Resilient
- Competitive
- Excellent communication with business owners and finance professionals
- Adaptive thinking
Customer Engagement Executive in Brighton employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capital On Tap. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capital On Tap before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Executive in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capital On Tap:Your cover letter is your chance to shine! Tell us why you want to work at Capital On Tap specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capital On Tap!
How to prepare for a job interview at Capital On Tap
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
