At a Glance
- Tasks: Engage with SME customers to activate and grow their spend using our financial products.
- Company: Join a fast-growing fintech revolutionising small business finance.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and a learning budget.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Make a real impact by helping businesses thrive with innovative financial solutions.
- Qualifications: Experience in phone-based sales or customer activation; target-driven mindset.
The predicted salary is between 51750 - 63250 £ per year.
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
This is a hybrid role - our Customer Growth Team works from the office 2 days a week.
The Role
In this role, you will own the initial commercial relationship with recently approved SME customers. These businesses already want access to our product — your role is to educate, activate, and grow their spend by understanding how their business works and showing where our card adds value. You’ll spend most of your time speaking directly with SME owner-directors and finance managers, helping them move from “approved” to “actively using us as a core payment tool.” This is a phone-led, target-driven role where success comes from commercial curiosity, resilience, and the ability to influence decision-makers.
Responsibilities
- Delivering a strong first experience for newly approved SME customers
- Understanding each customer’s business model and payment needs
- Driving increased and sustained card spend through proactive outbound calls
- Managing a high-volume portfolio and prioritising opportunities effectively
- Making 20-30 outbound calls per day to decision-makers
- Working towards clear spend and activation targets
About you
- Have experience in phone-based sales, account management, or customer activation
- Enjoy working to clear targets and KPIs and can evidence past results
- Comfortable speaking with business owners and finance professionals
- Commercially curious — you ask good questions and listen carefully
- Resilient, competitive, and motivated by progression and performance
- Can think on your feet and adapt your approach based on the customer
What you'll get in return
- OTE £40,000-£55,000
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- 6 free therapy sessions per year
- Dog Friendly Offices
- Free drinks and snacks in our offices
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Activation Executive in Brighton employer: Capital On Tap
At Capital on Tap, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Associate Legal Counsel in our London office, you will benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within the rapidly evolving Fintech sector. Join us to be part of a collaborative team that values innovation and supports your career development in a meaningful way.
