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- Tasks: Engage with clients, uncover needs, and drive product adoption.
- Company: Join a fintech transforming global equity capital markets.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Why this job: Be the voice of the customer and shape innovative solutions.
- Qualifications: Strong relationship-building skills and a passion for client success.
- Other info: Dynamic team environment with a focus on collaboration and impact.
The predicted salary is between 36000 - 60000 £ per year.
The Company Capital Markets Gateway LLC (CMG) is a capital markets-focused fintech transforming global equity capital markets (ECM) through data, technology, and connectivity. As the preferred source for ECM analytics and the first network connecting the buy-side and sell-side for ECM workflows, we are committed to reshaping how capital markets operate. Founded in **** by a team of ECM practitioners, CMG has completed three successful fundraising rounds and is backed by a group of the world's most prestigious financial institutions. The CMG platform is currently relied upon by nearly 150 buy-side firms representing $40 trillion in AUM and 22 global investment banks.
CMG is seeking a self-motivated Customer Success Manager (CSM) to join our dynamic and fast-growing Customer Success team. We are looking for a proactive, strategic, and relationship-oriented professional with a passion for cultivating client relationships and driving client engagement. The CSM will play a key role in expanding CMG's footprint within existing accounts, onboarding new users, identifying whitespace opportunities, and developing deep relationships with capital markets professionals.
This role centers on proactive client partnership—identifying opportunities, shaping use cases, and delivering tailored solutions that accelerate adoption and business impact, with responsive support as a complement. The successful CSM candidate will become an expert on the CMG platform to handle a vast range of client use cases and constantly drive the value proposition of the service by providing guidance and solutions to enhance their experience.
The Customer Success group acts as the 'voice of the customer' to advance the functionality of the CMG platform and is expected to be an excellent collaborator partnering with Sales, Product Management, and Engineering functions. CMG is transforming one of the most exciting sectors on Wall Street, delivering innovation to the equity capital markets. We believe growth and customer success go hand in hand—and our team sits at the intersection of product, commercial strategy, and client impact.
Responsibilities
- Proactively engage with clients to surface emerging needs, uncover new use cases, and drive adoption of CMG's products.
- Work cross-functionally with Sales to create strategic initiatives.
Customer Success Manager in England employer: Capital Markets Gateway
Contact Detail:
Capital Markets Gateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees at CMG on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding CMG's platform inside out. Familiarise yourself with their services and think of ways you can enhance client engagement. Show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed client relationships in the past. Use specific examples that highlight your proactive approach and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CMG team!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about transforming capital markets and helping clients succeed.
Tailor Your Experience: Make sure to highlight relevant experiences that align with the Customer Success Manager role. We love seeing how your past roles have prepared you to engage proactively with clients and drive adoption of products.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Capital Markets Gateway
✨Know Your Stuff
Before the interview, make sure you thoroughly understand CMG's platform and its role in the capital markets. Familiarise yourself with their services, recent developments, and how they differentiate themselves in the fintech space. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully engaged clients or resolved issues. Highlight your proactive approach and how you’ve driven client engagement, as this aligns perfectly with what CMG is looking for.
✨Be Ready to Discuss Use Cases
Think about potential use cases for CMG’s platform that could benefit clients. During the interview, be prepared to discuss how you would identify opportunities and tailor solutions to meet client needs. This demonstrates your strategic thinking and understanding of the role.
✨Collaborate and Communicate
Since the role involves working cross-functionally, be ready to talk about your experience collaborating with different teams. Share specific instances where your communication skills helped bridge gaps between departments, as this will resonate well with CMG's emphasis on teamwork and collaboration.
