Senior Coordinator, Workplace Experience

“I can be myself at work.” You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.” You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.” You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options.
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love.
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones.

Demonstrates a general understanding of all functional OS areas and an advanced knowledge level in assigned area(s), working under direction only as needed. Provides office support services to internal customers by identifying, analyzing, and resolving business issues. Manages vendor relationships, budgets, and contract negotiations for assigned functional area(s).

• Directs and manages vendor relationships including providing leadership in negotiating contracts, ensuring agreed service levels are attained, and providing feedback to vendors.
• Develops initial contractual agreements, reviews, analyzes and negotiates contract changes with both internal associates and with external vendors, taking into account budgets, costs, and changes to scope. Minimizes risk and resolves issues.
• Establishes and manages all aspects of the related budget(s).
• Makes recommendations to manager concerning contract elements, while staying consistent with strategic business objectives.
• Develops, maintains and coordinates vendor relationships with minimal direction from manager.
• Identifies services requirements, researches alternatives, recommends services or product for procurement and may process requisition.
• Reviews invoices, verifies work completed, and services or goods provided in order to process payment. Develops and maintains effective professional relationships with key internal customers, business units and colleagues within their local site and cross-site.
• Proactively engages with key internal customers to develop constructive relationships.
• Ensures appropriate level of services is provided by understanding the needs of the business and the associated business impacts. Analyzes alternatives, makes recommendations where appropriate, and/or responds with appropriate action. Proactively identifies, analyzes, and resolves business issues with minimal input and direction from manager. Develops alternatives and implements new processes. Monitors progress after resolution and makes adjustments as needed.
• Considers various points of view, encourages others to identify concerns, analyzes alternatives and recommends solutions.
• Asks clarifying questions to better understand different perspectives. Analyzes alternatives to provide a thoughtful and complete recommendation.
• Able to articulate compelling business cases and rationale behind recommended solutions.
• Escalates significant concerns and/or trends appropriately. Facilitates meetings and discussions. Develops agenda items and guides discussions while adjusting style and content according to the audience. Follows through on action items after the meeting when required.
• Assists with team workflow and acts as backup to manager/senior manager with daily operations.
• Suggests new Office Services procedures to improve efficiency, quality, and timeliness of our services.
• In partnership with the manager/senior manager, may help to ensure effective job performance by facilitating associate training and providing coaching as needed.
• Acts as a subject matter expert (SME) in multiple areas (e.g., Ergonomics, safety and security issue response).
• Acts as a reliable source of factual information related to Office Services and company guidelines, processes, practices, and procedures.
• Analyzes data and trends to identify opportunities to improve department processes and effectiveness according to business needs, and takes into account impacts to associates.
• Support and respond appropriately to event and crisis response. May actively participate in and/or lead various projects. Performs additional responsibilities as assigned.

“I can apply in less than 4 minutes.” You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

“I can learn more about Capital Group.” At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive.