At a Glance
- Tasks: Lead and shape technology operations while driving innovation and efficiency.
- Company: Join a top-tier company with a commitment to employee well-being and development.
- Benefits: Generous time-off, health benefits, flexible work options, and professional growth resources.
- Other info: Collaborative culture with opportunities for career advancement and global influence.
- Why this job: Make a real impact in a dynamic environment focused on AI and automation.
- Qualifications: 10+ years in IT leadership with strong strategic and operational skills.
The predicted salary is between 80000 - 100000 € per year.
Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options. Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organisations you love. Access on-demand professional development resources that allow you to hone existing skills and learn new ones.
We are scaling our global technology operations to deliver highly available, secure, and efficient services. As a Technology Operations Senior Manager, you will play a critical role in shaping our evolving operations organisation while leading core technology operations capabilities. This leader will initially oversee select operational domains and own the development and execution of operational strategy for those areas, partnering closely with senior technology leaders to define the future-state operating model, team structure, and investment priorities. Flexibility, systems thinking, and strong leadership judgment will be essential as teams, scope, and responsibilities evolve alongside the organisation.
In addition, this role will champion availability, scalability, resilience, and reliability across cloud, network, and on-premise platforms, while influencing the broader technology organisation to adopt similar standards. The leader will drive adoption of modern, AI-enabled and automation-first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data.
Key Responsibilities- Define, articulate, and evolve operational strategy for foundational technology services, aligning near-term execution with long-term business and technology outcomes.
- Translate enterprise technology and business strategy into clear operating models, including capability roadmaps, staffing approaches, and investment priorities.
- Partner with senior leaders to shape the future-state technology operations organisation, including scope boundaries, accountability models, and engagement patterns across teams.
- Demonstrate a disciplined, relentless focus on operational rigor, reliability, and strategic execution across cloud and on-premise platforms.
- Lead and evolve multiple technology operations capabilities, adapting scope and structure as the organisation matures.
- Drive adoption of AI-enabled and automation-first practices to reduce operating costs, decrease reliance on third-party providers, and scale repeatable processes.
- Promote a data-driven operations model, using metrics, telemetry, and insights to inform decision-making and continuous improvement.
- Demonstrate calm, confident leadership during high-severity incidents, including incident command and executive-level communication.
- Drive operations cost optimization and efficiency across the portfolio.
- Establish and reinforce resilience, recoverability, and sustainability as non-negotiable standards and influence peers to adopt similar practices.
- Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.).
- Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth.
- Promote a culture of collaboration, accountability, ownership, and continuous improvement.
- Cultivate a proactive, forward-looking operations mindset that minimises outage risk through anticipation rather than reaction.
- Contribute meaningfully to a globally aligned technology operations strategy, influencing direction beyond immediate areas of responsibility.
- Manage operational and strategic investment budgets, delivery timelines, and performance metrics.
- Collaborate with Vendor Management to build and maintain strong relationships with critical third-party vendors and SaaS providers.
- Bachelor’s degree in Information Technology, Computer Science, or related field (master’s preferred).
- 10+ years of progressive IT leadership experience managing global teams and complex operational environments.
- Strong strategic thinking with experience developing and executing operational strategy tied to long-term business objectives.
- Experience shaping operating models, defining scope, roles, and decision boundaries in evolving organisations.
- Proven ability to lead high-stakes incidents with composure, clarity, and executive presence.
- Strong knowledge of enterprise IT operations, including ITIL frameworks and regulatory/compliance requirements.
- Track record of delivering modernisation, automation, and data-driven operational outcomes.
- Ability to develop adaptive staffing and capability plans aligned to evolving organisational needs.
- Trusted advisor to senior leaders, capable of influencing priorities and investment decisions.
- Exceptional leadership, communication, and stakeholder management skills.
- Continuous learner with experience applying AI technologies to operational or business problems.
Our compensation package is top tier. And our retirement plan is a standout in any industry. Our thorough package of benefits can support you at every stage of your life.
Platform Engineering Manager Senior employer: Capital Group
At Capital Group, we pride ourselves on being an exceptional employer, offering generous time-off and health benefits from day one, alongside flexible work options that promote a healthy work-life balance. Our commitment to employee growth is evident through access to on-demand professional development resources and a culture that fosters collaboration, accountability, and continuous improvement, making it an ideal environment for those looking to make a meaningful impact in technology operations.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Engineering Manager Senior
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Capital Group or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to technology operations and leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for continuous learning! Mention any recent courses or certifications you've completed, especially those related to AI and automation. This will demonstrate your commitment to staying ahead in the tech game.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Platform Engineering Manager Senior
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Platform Engineering Manager Senior role. Highlight your relevant experience and skills that align with the job description, especially around operational strategy and leadership.
Showcase Your Leadership Skills:We want to see how you've led teams and managed high-stakes situations. Use specific examples in your application to demonstrate your calmness and clarity during incidents, as well as your ability to mentor and develop others.
Emphasise Continuous Learning:Mention any professional development resources or courses you've taken, especially those related to AI technologies and operational excellence. This shows us you're committed to staying ahead in the tech landscape.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Capital Group
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Platform Engineering Manager role. Brush up on your knowledge of IT Service Management standards, cloud and on-premise platforms, and AI-enabled practices. This will help you speak confidently about how you can contribute to the operational strategy.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in high-stakes situations. Think about times when you’ve led teams through challenges or shaped operational strategies. This will demonstrate your ability to lead with composure and clarity, which is crucial for this role.
✨Be Data-Driven
Familiarise yourself with metrics and data-driven decision-making. Be ready to discuss how you’ve used data to inform operational improvements in the past. This aligns perfectly with the company’s focus on promoting a data-driven operations model.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s future-state technology operations. Inquire about their current challenges, how they envision the evolution of their operational strategy, and what success looks like for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
