Global Client Service & Operations Analyst Senior in London

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace. We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organisations you love
• Access on-demand professional development resources that allow you to hone existing skills and learn new ones

Capital Group is a leading global investment management firm that has been improving people's lives through successful investing since 1931. Capital are seeking an experienced and client-focused professional to join our Global Client Services team. In this role, you will lead the full lifecycle execution of client transition activities, delivering a market-leading client experience. Acting as an extension of the Relationship Management team, you will interact directly with clients and external parties, leveraging project management best practices and deep industry knowledge to drive operational excellence. You will also play a key role in developing team processes, championing continuous improvement, and serving as a subject matter expert to help cultivate team capability and knowledge.

You will contribute to the team in the following ways:

• Lead full lifecycle execution of client transition activities, autonomously delivering complex implementation and ongoing operational servicing needs to a market-leading standard
• Serve as a key point of contact for clients and external parties, representing the Relationship Management team in meetings and operational discussions
• Leverage project management best practices to lead cross-functional meetings, manage senior stakeholders, track and complete activity tasks, and proactively identify and mitigate risks
• Vet contractual and supplemental agreements with internal and external parties; prepare and audit legal documentation and review with clients as needed
• Assign and execute team tasks for implementation and servicing activities including compliance checks, agreement vetting, status reporting, dashboarding, and SFDC account setup
• Lead the development of team processes, procedures, and knowledge; drive operational impact assessments and implementation of new or enhanced technology and processes
• Serve as a technical and/or process subject matter expert, proactively sharing best practices, lessons learned, and recommending opportunities for continuous improvement

You have broad working knowledge of client implementation and operational servicing, with an understanding of interdependencies across business partners and connected functions. You demonstrate intellectual curiosity, analytical and critical thinking, strong problem-solving skills, and the ability to learn and adapt quickly in a fast-paced environment. You have strong project management and organisational skills, with the ability to manage multiple projects and activities simultaneously. You build and maintain effective working relationships with stakeholders at all levels, both inside and outside the organisation. You have in-depth knowledge of the investment management industry and a genuine commitment to understanding and advocating for client needs. You are a strong written and verbal communicator. You exercise good judgment and decision-making, recognising when to escalate issues to senior associates, managers, or other relevant business areas.

You’ve reviewed this job posting and you’re ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn’t what you’re looking for, check out our other opportunities and join our talent community.

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.