At a Glance
- Tasks: Build strong client relationships and enhance satisfaction through tailored interactions.
- Company: Join a leading economic insights firm with a focus on innovation and client success.
- Benefits: Enjoy 25 days annual leave, hybrid working, and comprehensive training opportunities.
- Other info: Great Place to Work® UK with a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping clients navigate complex financial landscapes.
- Qualifications: 1-3 years in client-facing roles; strong communication and problem-solving skills.
The predicted salary is between 51750 - 63250 £ per year.
About Capital Economics
At Capital Economics, we deliver independent macroeconomic and thematic insights through our product portfolio, challenging the status quo and partnering for our clients' success.
We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.
Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets, and real estate sectors.
By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss.
We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them.
We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.
Role Summary
Reporting to the Global Head of Client Experience, the Junior Client Experience Manager will be responsible for maintaining and strengthening relationships with Gateway clients to reduce churn and maximize client lifetime value.
This role focuses on proactive engagement, demonstrating value, and ensuring client satisfaction through tailored interactions.
In addition to core retention and adoption duties, you will be expected to actively engage in nurturing and upsell opportunities.
Junior Client Experience Managers can advance to roles within Sales including the Client Experience team or New Business team.
The ideal candidate is proactive and dynamic, thriving in a sales environment where initiative and creative problem-solving are essential.
They are a natural relationship builder, skilled at connecting with people, earning trust, and fostering long-term partnerships.
Tech-savvy and comfortable with CRM systems, analytics tools, and digital platforms, they leverage data to enhance client engagement.
Commercially minded, they understand how retention drives revenue and can identify opportunities for upselling and cross-selling.
Adaptable and curious, they embrace learning, quickly respond to changing priorities, and remain focused on delivering exceptional value to clients.
Key Responsibilities
- Proactively manage renewal processes and negotiate contract terms.
- Build and maintain strong relationships with users across your Gateway accounts.
- Monitor client engagement and usage metrics to identify at-risk accounts.
- Share relevant content and thought leadership articles to maintain ongoing value perception.
- Conduct regular check-ins and strategic reviews with key clients.
- Promote webinars, Q&A sessions, and periodic events to keep clients informed and engaged.
- Collaborate with Client Success, Sales, Finance, Product and Economist teams to resolve issues.
- Net Promoter Score (NPS) improvement.
- Present premium solutions, add-on services, or higher-tier packages that align with client goals.
- Document all interactions and updates in the CRM system.
- The ideal candidate will meet some or all the following qualifications:
- 1-3 years in a client facing role such as account management, client success, or sales support.
- Experience in Saa S, financial services, or subscription businesses where renewals and upsells are key.
- An understanding of macroeconomics is also desirable.
- Value selling experience useful, ideally having used MEDDPIC methodology.
- Strong interpersonal and communication skills with a proven ability to build relationships.
- Ability to analyse data and generate actionable insights to improve client outcomes.
- Experience using CRM software including Salesforce and Tableau.
- Strong problem-solving skills and the ability to work independently.
- Organised, proactive, and capable of managing multiple accounts simultaneously.
- A passion for delivering excellent service and advocating for client needs.
We offer world class training including comprehensive coaching on value selling including AI generated persona role plays.
Capital Economics has been recognised as Great Place to Work® UK.
We are an equal opportunities employer with an active DE&I programme.
We recognize the importance of a diverse workforce and are dedicated to building a culture where everyone feels valued and empowered to bring their whole selves to work.
We strive to foster a workplace that values diversity and promotes mutual respect and understanding.
Our hiring practices are based on business needs, merit, and qualifications.
Capital Economics ensures that all employment decisions are made without bias, and we continuously work to eliminate discrimination and harassment in all forms.
Company Benefits
- Good annual leave (25 days plus your birthday)
- Salary sacrifice pension scheme
- Life assurance
- 24-hour online GP
- Health Assured (Employee Assistance Programme)
- Hybrid working
- Training & development
- Good additional maternity and paternity policies
- Bike to work scheme
- Thriving social committee
- #J-18808-Ljbffr
Junior Client Experience Manager employer: Capital Economics
As an Editorial Manager at our firm, you will be part of a dynamic and collaborative environment that values innovation and creativity in communicating economic insights. We offer a range of benefits including generous annual leave, a salary sacrifice pension scheme, and opportunities for professional development, all while promoting a healthy work-life balance through hybrid working arrangements. Join us to enhance your career in a role that not only supports your growth but also contributes significantly to our clients' success and the firm's reputation for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Client Experience Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Capital Economics. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Junior Client Experience Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Capital Economics.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Capital Economics's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Capital Economics
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Capital Economics.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Capital Economics will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Capital Economics employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
