At a Glance
- Tasks: Build lasting relationships with Swiss clients and deliver timely market insights.
- Company: Join a leading fintech company focused on client success in CFD trading.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic role with a focus on client retention and satisfaction.
- Why this job: Be the bridge between clients and our platform, making a real impact on their trading journey.
- Qualifications: Fluent in German, with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Fluent in German (Italian is a strong plus): you can explain complex trading concepts clearly and build rapport naturally across Swiss markets.
- Understanding of CFD trading, financial markets, and risk: whether from hands-on trading, client-facing roles in fintech, or adjacent experience that translates directly.
- Analytical and problem-solving ability that connects client behaviour, market conditions, and platform usage to uncover what's really driving retention or churn.
- Clear communicator in writing and conversation: you explain, persuade, and de-escalate with equal skill, adapting your tone to the client and the moment.
- Proven collaboration across functions: you work with trading ops, compliance, product, and sales to get things done for clients without losing momentum.
- Self-motivated and target-driven, but grounded enough to balance commercial goals with doing what's genuinely right for the client.
- Comfortable with shift rotation (morning/afternoon): and the rhythm of global trading hours. You know markets don't stop, and neither does client need.
- Ownership mindset: you don't wait to be told what to do. You see what needs fixing, you prioritise, and you act.
- Advanced Excel skills (bonus): data analysis, client segmentation, and performance tracking help you work smarter, not just harder.
What the job involves
- You’ll be the bridge between Capital.com and our Swiss client base in one of the most sophisticated CFD markets in Europe. As we scale our presence across Switzerland, this role exists to turn first-time traders into long-term partners, by delivering market insight, solving problems fast, and building trust that lasts.
- You will focus on understanding what they need before they ask, and proving that Capital.com is the platform they can grow with. Right now, retention is growth, and you’ll be at the centre of it.
- Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly.
- Deliver timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments.
- Own client issues end-to-end, coordinating across trading ops, compliance, and product teams to resolve problems quickly and prevent repeat friction.
- Train new clients on platform features and trading tools, turning onboarding into a moment that builds confidence and loyalty.
- Drive retention and reactivation through proactive outreach, strategic follow-ups, and personalised engagement that shows clients we’re invested in their success.
- Hit monthly targets for client satisfaction, portfolio activity, and retention metrics, while maintaining the quality of every interaction.
- Spot patterns in client feedback and surface insights to product and ops teams, helping Capital.com evolve based on real trader needs.
Retention Officer (German Speaker) employer: capital.com
At Capital.com, we pride ourselves on being an exceptional employer, particularly for our Retention Officer role in the vibrant Swiss market. Our dynamic work culture fosters collaboration and innovation, offering employees ample opportunities for professional growth while ensuring a supportive environment that values client relationships. With a focus on personal development and a commitment to excellence, we empower our team to thrive in a fast-paced trading landscape, making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Officer (German Speaker)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Capital.com or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to retention and client engagement. Think about how your experience aligns with the role and be ready to share specific examples that showcase your skills in problem-solving and communication.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data to drive decisions in past roles. This could be anything from client segmentation to performance tracking—make sure you highlight your advanced Excel skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Capital.com team and ready to take ownership of your career.
We think you need these skills to ace Retention Officer (German Speaker)
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a fluent German speaker, make sure to highlight your language skills right at the top of your application. If you have any experience using German in a professional setting, let us know! It’s all about making that connection with our Swiss clients.
Demonstrate Your Understanding of Trading:We want to see that you get CFD trading and financial markets. Share any relevant experience you have, whether it’s from trading yourself or working in fintech. The more you can show us you understand the landscape, the better!
Be Clear and Concise:When writing your application, keep it clear and to the point. We love a good communicator, so make sure your writing reflects that. Use examples to illustrate your points, but don’t ramble on – we appreciate brevity!
Tailor Your Application:Take the time to tailor your application to this specific role. Mention how your skills and experiences align with what we’re looking for. This shows us you’re genuinely interested and have done your homework. And remember, apply through our website for the best chance!
How to prepare for a job interview at capital.com
✨Master the Market
Make sure you brush up on your knowledge of CFD trading and financial markets. Be ready to explain complex concepts clearly, as this will show your understanding and ability to communicate effectively with clients.
✨Show Your Analytical Side
Prepare examples that demonstrate your analytical and problem-solving skills. Think about how you've connected client behaviour with market conditions in the past, and be ready to discuss how you can apply this to improve retention.
✨Communicate Like a Pro
Practice your communication skills, both written and verbal. You’ll need to adapt your tone based on the client’s needs, so consider role-playing different scenarios to showcase your ability to persuade and de-escalate situations.
✨Demonstrate Ownership
Be prepared to discuss times when you took initiative to solve problems without being prompted. This ownership mindset is crucial for the role, so think of specific examples where you identified issues and acted on them proactively.
