Operational Director/ Chief of Staff

Join to apply for the Operational Director/ Chief of Staff role at Capital.com

The Operational Director acts as a strategic and operational partner to the CIO/CISO, driving alignment, efficiency, and transparency across Technology and Security functions. This role ensures that organisational goals are translated into clear execution plans, supported by effective structures, resource planning, and consistent delivery across teams.

Resposibilities

• Organisational Design & Career Frameworks – Develop and maintain career paths for IT and Security teams; define roles, responsibilities and maturity levels (junior → senior → lead → head); align with corporate grading and competency frameworks; maintain the organisational structure and role model as a single source of truth.
• Resource Planning & Team Coordination – Lead centralised workforce and capacity planning across all functions; coordinate hiring forecasts and align headcount plans with budget and strategy; collaborate with HR and functional leaders to monitor performance and engagement; manage and optimise external workforce (contractors, vendors) ensuring quality and consistency.
• Cross-Functional Alignment – Ensure seamless collaboration between IT, Security, Product, Engineering, and other departments; maintain and update the RACI model for cross-functional processes; support alignment of IT/Security initiatives with company-wide OKRs and priorities; contribute to the development and upkeep of operational playbooks and procedures.
• Operational Rhythm & Reporting – Coordinate operational cadence: team meetings, planning sessions and reviews; oversee OKRs and KPIs across technology and security domains; prepare executive reports and dashboards for senior leadership; track compliance status, audit findings and remediation progress.

Requirements

• 5+ years of experience in operational or program management roles.
• Solid understanding of IT governance and performance frameworks.
• Strong analytical and planning skills with focus on data-driven decisions.
• Proven ability to collaborate effectively with senior stakeholders and cross-functional teams.

Core Competencies

• Strategic execution & organisational design.
• Operational excellence & process optimisation.
• Cross-functional collaboration & communication.
• Data-driven leadership & reporting discipline.
• Change management & continuous improvement mindset.

What you will get in return

• Competitive Salary – We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony – Join a company that genuinely cares about you, because your life outside of work matters just as much as your time on the clock.
• Annual Performance Bonus – Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
• Generous Time Off – Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program – Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits – From medical insurance to pension plans, we’ve got your back, plus location-specific benefits and perks.
• Workation Wonderland – Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days – Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.