At a Glance
- Tasks: Drive strategic alignment and operational efficiency across IT and Security functions.
- Company: Join a dynamic company at the forefront of the digital assets movement.
- Benefits: Competitive salary, generous time off, health benefits, and workation opportunities.
- Other info: Enjoy a supportive work-life balance and make a difference with volunteer days.
- Why this job: Be a key player in a rapidly expanding company that values talent and creativity.
- Qualifications: 5+ years in operational management with strong analytical and collaboration skills.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operational Director/ Chief of Staff role at Capital.com. The Operational Director acts as a strategic and operational partner to the CIO/CISO, driving alignment, efficiency, and transparency across Technology and Security functions. This role ensures that organisational goals are translated into clear execution plans, supported by effective structures, resource planning, and consistent delivery across teams.
Responsibilities
- Organisational Design & Career Frameworks – Develop and maintain career paths for IT and Security teams; define roles, responsibilities and maturity levels (junior → senior → lead → head); align with corporate grading and competency frameworks; maintain the organisational structure and role model as a single source of truth.
- Resource Planning & Team Coordination – Lead centralised workforce and capacity planning across all functions; coordinate hiring forecasts and align headcount plans with budget and strategy; collaborate with HR and functional leaders to monitor performance and engagement; manage and optimise external workforce (contractors, vendors) ensuring quality and consistency.
- Cross-Functional Alignment – Ensure seamless collaboration between IT, Security, Product, Engineering, and other departments; maintain and update the RACI model for cross-functional processes; support alignment of IT/Security initiatives with company-wide OKRs and priorities; contribute to the development and upkeep of operational playbooks and procedures.
- Operational Rhythm & Reporting – Coordinate operational cadence: team meetings, planning sessions and reviews; oversee OKRs and KPIs across technology and security domains; prepare executive reports and dashboards for senior leadership; track compliance status, audit findings and remediation progress.
Requirements
- 5+ years of experience in operational or program management roles.
- Solid understanding of IT governance and performance frameworks.
- Strong analytical and planning skills with focus on data-driven decisions.
- Proven ability to collaborate effectively with senior stakeholders and cross-functional teams.
Core Competencies
- Strategic execution & organisational design.
- Operational excellence & process optimisation.
- Cross-functional collaboration & communication.
- Data-driven leadership & reporting discipline.
- Change management & continuous improvement mindset.
What you will get in return
- Competitive Salary – We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony – Join a company that genuinely cares about you, because your life outside of work matters just as much as your time on the clock.
- Annual Performance Bonus – Your hard work doesn't go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off – Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program – Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits – From medical insurance to pension plans, we've got your back, plus location-specific benefits and perks.
- Workation Wonderland – Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days – Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Operational Director/ Chief of Staff in London employer: capital.com
At Capital.com, we pride ourselves on being an exceptional employer that champions work-life harmony and values the contributions of our team members. With competitive salaries, generous time off, and unique benefits like 30 extra days for remote work, we foster a culture of growth and collaboration, ensuring that every employee has the opportunity to thrive in their career while making a meaningful impact in the digital assets movement.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Director/ Chief of Staff in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Capital.com. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just a fit for the role, but also for the culture at Capital.com!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they’ve shaped your skills for this Operational Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Operational Director/ Chief of Staff in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Director role. Highlight your experience in operational management and how it aligns with the responsibilities mentioned in the job description. We want to see how you can drive alignment and efficiency!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your analytical, planning, and cross-functional collaboration abilities. We love seeing how you've made data-driven decisions in your previous positions.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and ensure your key achievements stand out. We appreciate straightforward communication, especially when it comes to operational excellence and process optimisation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Capital.com!
How to prepare for a job interview at capital.com
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Director role. Brush up on organisational design, resource planning, and cross-functional collaboration. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your operational excellence and strategic execution. Think about times when you've successfully aligned teams or optimised processes, as these are crucial for this role.
✨Ask Smart Questions
Come prepared with insightful questions about the company's goals, challenges, and how the IT and Security functions align with them. This not only shows your interest but also your strategic thinking skills, which are vital for an Operational Director.
✨Be Data-Driven
Since the role requires strong analytical skills, be ready to discuss how you've used data to drive decisions in previous positions. Highlight any experience with KPIs and OKRs, as this will resonate well with the interviewers.
