At a Glance
- Tasks: Coordinate events, manage office operations, and enhance workplace culture in our vibrant London office.
- Company: Join a dynamic team focused on creating an engaging workplace experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting role with room for creativity and collaboration across teams.
- Why this job: Be the heartbeat of our office, making every day enjoyable for employees and guests.
- Qualifications: 2-5 years in office management or event coordination with strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
As the Workplace Experience Coordinator, you will be responsible for delivering a professional, welcoming and efficient front-of-house experience while ensuring seamless day-to-day operations and fostering an engaging workplace culture in our London office. This role collaborates with Workplace Experience teams across other locations to ensure consistent service standards and operational support.
Important information
- Office location: 4 Orchard Place, London, SW1H 0BF
- Working hours: Mon‑Fri 10am‑7pm
Responsibilities
- Town Hall & Events Coordination: Administer quarterly Town Halls and monthly social events in partnership with the social committee, managing logistics, invitations, and post‑event feedback. If there are big offsite meetings, you will be their first point of contact.
- Workplace Experience & Continuous Improvement: Own the day‑to‑day workplace experience for employees and guests by proactively identifying pain points, gathering feedback from new starters, leavers and office users, suggesting practical improvements to how the office operates. Make sure office and kitchen supplies are stocked and organised, doing regular checks and reordering before anything runs out. Arrange couriers when needed and help manage incoming and outgoing deliveries. Sort and distribute post and packages, including picking up larger deliveries from the loading bay where required.
- Event Management: Own the facilitation of in‑office events & external events. HRBP team will approve and sign off on events to ensure global alignment and consistent employee experience.
- Employee Lifecycle Management: Coordinate with HR to carry out Health & Safety Building Tour for new joiners.
- Office Operations: Oversee mail collection, office groceries, supplies procurement, budget tracking, and expense reporting. Coordinate visitor access, deliveries, and office moves in partnership with facility management (not owning hard FM works). Make sure the office is clean, tidy and organised each morning. Work closely with IT to ensure meeting rooms are set up each morning.
- Vendor & Contractor Management: Serve as primary liaison for cleaners, tech support, building management, and merchandise providers. Verify invoices and forward to Finance, evaluate vendor performance.
- Record Keeping & Compliance: Maintain internal documentation. Archive forms and ensure emergency procedures are current.
- Health & Safety: Work with our OHS consultant to enforce workplace health and safety policies, manage emergency drills and training, and leverage your First Aid certification.
- Administrative & Finance Support: Support the Finance team by uploading, tracking and reconciling company card transactions. Keep files and records for reception and office documentation organised and up to date. Help with general admin tasks as and when needed.
- Travel & Hotel Bookings: Work with FOH teams across other offices to support business travel, including helping with flight and hotel bookings.
- Flexibility & General Duties: Be flexible and help out with additional tasks as needed to support the business. Step in to support other teams or take on related duties when required.
Requirements
- 2–5 years of experience in Workplace Experience, Office Management, HR Operations, or Event Coordination.
- Experience planning and delivering internal events (town halls, social events, offsites).
- Experience supporting onboarding and offboarding processes (documentation, inductions).
- Experience booking travel.
- Experience with budget tracking, procurement, and expense reporting.
- Strong organizational and multitasking skills with attention to detail.
- Ability to manage day‑to‑day office operations (supplies, meeting rooms, cleanliness, logistics).
- Experience working with vendors, facilities, and external partners.
- Strong stakeholder management and communication skills (HR, IT, Finance, employees, vendors).
- Ability to collect feedback and implement continuous improvements to workplace experience.
- Basic knowledge of workplace compliance, record keeping, and health & safety practices.
- Proactive, problem‑solving mindset with a strong service‑oriented approach.
Workplace Experience Coordinator employer: Capital Com Australia limited
As a Workplace Experience Coordinator at our London office, you will thrive in a dynamic and inclusive work culture that prioritises employee engagement and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly enhance the workplace experience for all. Join us to be part of a team that values innovation and fosters a welcoming atmosphere in the heart of London.
Contact Details:
Capital Com Australia limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your elevator pitch! You want to be able to introduce yourself and highlight your relevant experience in a concise and engaging way. This is especially important for roles like Workplace Experience Coordinator where first impressions matter.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn. They can provide insights about the role and the company, and who knows, they might even put in a good word for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our workplace culture.
Tailor Your Application:Make sure to tailor your application to the Workplace Experience Coordinator role. Highlight your relevant experience in event coordination and office management, and don’t forget to mention any specific skills that align with the job description. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. Remember, we’re looking for someone who can manage day-to-day operations efficiently, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Capital Com Australia limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Coordinator. Familiarise yourself with the key tasks like event coordination, office operations, and stakeholder management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed events or streamlined office operations. Be ready to discuss how you handle multiple tasks and ensure everything runs smoothly, as this will demonstrate your fit for the position.
✨Prepare Questions About Workplace Culture
During the interview, ask insightful questions about the company's workplace culture and how they foster employee engagement. This shows that you value a positive work environment and are keen on contributing to it. It also gives you a chance to assess if the company aligns with your own values.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach to identifying pain points and implementing improvements, as this is crucial for the Workplace Experience Coordinator role. This will illustrate your ability to enhance the workplace experience effectively.
