Operations Manager

Make a meaningful impact through digital excellence at Capital City College. Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a committed and capable Deputy Examinations Manager to join our Group Examinations Service, supporting high-quality delivery across our organisation and ensuring every learner has the best possible assessment experience. This post has a particular focus on systems, automation and data‑led improvement, helping modernise how examinations are planned, delivered and quality‑assured across the Group.

This is a key role at the heart of the organisation helping shape the future of education in the capital.

The examinations service sits at the heart of the learner journey. Accuracy, care and excellence in this area underpin learner achievement, qualification credibility and institutional reputation. This role is about getting it right for learners, every time. As our service continues to grow in scale and complexity, this role plays a key part in strengthening digital workflows, system accuracy and automation, reducing risk and improving efficiency for staff and learners alike.

This role is offered on a full‑time, permanent basis, 35 hours a week. To lead in providing a high quality, responsive management of the examinations service for a designated college or group of colleges, with a particular focus on digital systems, process improvement and automation. To ensure the development and implementation of formal quality assurance and evaluation procedures using data, system controls and digital reporting to drive consistency and compliance.

Our Examinations Service is structured as one coordinated Group team working across multiple venues, curriculum areas and exam cycles. This ensures consistency, resilience and shared expertise. You will be part of a three‑team model, each led by an Examinations Manager under the direction of the Assistant Director of Examinations. Together, we work collaboratively to:

• Standardise processes and maintain compliance across campuses
• Share best practice, problem‑solve collectively and support each other
• Develop our service through quality improvement, digital transformation, automation and smarter use of systems and data.

This means you are never working in isolation, you’ll have colleagues to call on, learn from and work alongside. The Deputy Examinations Manager plays a vital role in helping move the service forward identifying opportunities to streamline processes, improve data accuracy, and embed sustainable digital solutions that support both frontline delivery and strategic planning.

We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
• Clear and professional communication skills
• Significant experience of using FE databases for examination purposes
• A proactive attitude and a willingness to learn and adapt
• Experience in managing large examinations in an FE / educational environment
• Strong confidence working with digital systems, data and spreadsheets, with an interest in automation and process improvement
• Ability to analyse workflows, identify inefficiencies and implement practical, system‑led solutions
• Comfortable acting as a bridge between operational delivery and technical/system thinking

Most importantly, you’ll be ready to make a positive contribution to our college community.

Capital City College (CCC), one of the UK’s largest FE colleges, is seeking to appoint a Group Principal. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

This is an exciting opportunity to become part of a passionate, purpose‑driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme
• Access to TELLUS – our discount and wellbeing platform
• Participation in the Cycle to Work scheme
• Interest‑free season ticket loans for public transport
• Annual eye tests and contributions towards spectacles
• Flu vaccinations and access to occupational health services
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
• Generous annual leave entitlement, including one Relaxation Day per year
• Five Continuous Professional Development (CPD) days which can be used for your professional development

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone. CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.

To create a future that’s uniquely yours. As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real‑world success. Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong. As teachers and staff, we’re all driven by you – getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.

Apply now for the Deputy Examinations Manager role if you’re ready to contribute to the success of a dynamic education environment and make a real difference in the lives of our learners!