Learner Recruitment and Sales (Contact Centre)

Learner Recruitment and Sales (Contact Centre)

Make a Meaningful Impact Behind the Scenes at Capital City College. Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled Learner Recruitment and Sales Advisor (Contact Centre) to support and drive key operational functions, helping shape the future of education in the heart of London.

About The Role

This role is offered on a full‑time fixed‑term basis. The contract will end on 18th November 2026. Working 35 hours per week.

Job Purpose

• To respond to incoming calls in a positive and professional manner.
• To deal with all queries and, if referring on, to provide the next member of staff with sufficient information to handle the query.
• To provide information and advice in a range of internal and external settings, including open days, schools, colleges, voluntary and community organisations, libraries and fairs.
• To follow up on queries to ensure that the customer (potential learners, employers and stakeholders) receives all the required information to make an informed decision.
• To work with key leads of curriculum areas across the Group for important and up‑to‑date information on courses, including entry requirements, potential costs, interview dates, key personnel, locations, course content and an in‑depth knowledge of the courses.
• To ensure that all activities are carried out to meet service standards, including the Matrix standard for information, advice, and guidance, and contribute to service targets.

About the Team

You will join a friendly, professional team committed to delivering high‑quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued.

About You

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency.
• Clear and professional communication skills.
• Confidence working with systems and processes, including experience in navigating through the Capital City College website for course/college information, using HubSpot to record new leads, and using EBS systems such as OnTrack and Central.
• A proactive attitude and a willingness to learn and adapt.
• Experience in a similar support‑based and customer‑focused role is desirable.
• Most importantly, you’ll be ready to make a positive contribution to our college community.

About Us

Capital City College (CCC), one of the UK’s largest FE colleges in London, supports over 35,000 students across 12 London campuses annually to develop the skills and knowledge needed to advance their career prospects or progress into higher education. This is achieved by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, underpinned by a resilient and prudent approach to financial management. CCC is widely recognised for its commitment to diversity, inclusivity and educational excellence, positively impacting the lives of students across the capital and beyond.

Benefits

• Local Government Pension Scheme membership.
• Access to TELLUS – our discount and wellbeing platform.
• Participation in the Cycle to Work scheme.
• Interest‑free season ticket loans for public transport.
• Annual eye tests and contributions towards spectacles.
• Flu vaccinations and access to occupational health services.
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family.
• Generous annual leave entitlement, including one Relaxation Day per year.
• Five Continuous Professional Development (CPD) days which can be used for your professional development.

Our Commitment to Equality and Safeguarding

We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone. CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check – with some positions requiring an Enhanced Disclosure.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Human Resources

Industries

• Education