At a Glance
- Tasks: Provide first-line helpdesk support and manage facilities queries.
- Company: Join Capital City College, a leading Further Education provider in London.
- Benefits: Enjoy competitive benefits including pension scheme, health plans, and generous leave.
- Other info: Be part of a diverse team committed to excellence and inclusivity.
- Why this job: Make a meaningful impact in education while developing your skills.
- Qualifications: Strong organisational skills and experience with CAFM systems required.
The predicted salary is between 30000 - 42000 £ per year.
Make a Meaningful Impact Behind the Scenes at Capital City College
Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled Facilities Helpdesk Operative to support and drive key operational functions, helping shape the future of education in the heart of London.
About The Role
This role is offered on a full-time, permanent basis.
As a Facilities Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.
You will provide first-line helpdesk support to and provide the first point of contact for a variety of estates and facilities management requirements and administration.With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the consequent solution.Working with our Computer Aided Facilities Management (CAFM) system you will triage and prioritise reactive jobs and ensure day to day works orders are shared with the correctProcessing reactive and planned estates and facilities work orders and assigning them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Ensuring all tasks have correct priority status assigned to them, prior to issuingLiaise with contractors where work orders cannot be completed by the on-site estate and facilities team, and request quotes where required and chasing contractors in relation to attendance and issuing reports.
Our aim is to provide a seamless service to our students and staff ensuring they have a safe and inspirational experience every day
About The Team
You will join a friendly, professional team committed to delivering high-quality support across the college.
Working together, you’ll help create a positive and inclusive environment where everyone feels valued.
You will be joining a dynamic and supportive team of 4 colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.
About You
We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:
- Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
- Clear and professional communication skills
- Confidence working with CAFM systems and Facilities Helpdesk processes, including experience in using and interrogating Planon software
- A proactive attitude and a willingness to learn and adapt
- Experience in a similar Facilities Helpdesk role
- Most importantly, you’ll be ready to make a positive contribution to our college community.
About Us
Capital City College (CCC),one of the UK’s largest FE colleges in London. This influential group supports over35,000 studentsbased across 12 London campusesannually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management.
Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.
Our Commitment to Equality and Safeguarding
We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.
CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.
Our Values
To create a future that’s uniquely yours.
As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success.
Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.
As teachers and staff, we’re all driven by you –getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.
Real-life learning
Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.
Connected community
Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.
Expanded horizons
Innovating and inspiring, we help you become and achieve more than you thought was possible.
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Helpdesk Operative in Enfield employer: Capital City College
At Capital City College, we pride ourselves on being a leading Further Education provider in London, offering a supportive and inclusive work environment where every team member is valued. As an HR Officer, you'll benefit from a comprehensive package that includes generous annual leave, professional development opportunities, and access to wellbeing resources, all while making a meaningful impact on the lives of over 35,000 students. Join us in shaping the future of education in a dynamic and collaborative team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operative in Enfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital City College on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching common helpdesk scenarios. Think about how you would handle various customer queries and technical issues. Practising your responses will help you feel more confident when it’s your turn to shine!
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage multiple tasks and prioritise effectively. Use examples from past experiences to illustrate your proactive attitude and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Capital City College community. Let’s make that impact together!
We think you need these skills to ace Helpdesk Operative in Enfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about making a difference in the education sector and how you can contribute to our team.
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Operative role. Highlight your relevant experience with CAFM systems and customer service skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your information logically. We appreciate when applicants make it easy for us to see their qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Capital City College
✨Know Your CAFM Systems
Familiarise yourself with Computer Aided Facilities Management (CAFM) systems, especially Planon software. Be ready to discuss your experience and how you've used these tools in previous roles. This will show that you’re not just a good fit for the role but also proactive about learning.
✨Showcase Your Customer Service Skills
As a Helpdesk Operative, you'll be the first point of contact for many queries. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle multiple tasks while maintaining a friendly and professional attitude.
✨Understand the Role's Impact
Research Capital City College and understand its mission and values. Be prepared to discuss how your role as a Helpdesk Operative contributes to creating a positive environment for students and staff. This shows that you’re aligned with their goals and ready to make a meaningful impact.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as prioritising urgent requests or dealing with difficult customers. Practise your responses to these situations, demonstrating your problem-solving skills and ability to work under pressure.
