At a Glance
- Tasks: Provide top-notch technical support and improve service delivery for our college community.
- Company: Join Capital City College, a leading Further Education provider in London.
- Benefits: Enjoy great perks like a pension scheme, health plans, and generous leave.
- Other info: Be part of a diverse community committed to inclusivity and excellence.
- Why this job: Make a meaningful impact on education while working in a supportive team.
- Qualifications: Strong organisational skills and experience in service level agreements required.
The predicted salary is between 39483 - 48257 £ per year.
Make a Meaningful Impact Behind the Scenes at Capital City College. Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled TIS Service Engineer to support and drive key operational functions, helping shape the future of education in the heart of London.
About the Role: This role is offered on a full time, permanent basis. To provide a professional, customer focussed, efficient and comprehensive TIS service delivery to the business, by providing second line technical support to our customers as trusted advisors. To work collaboratively with colleagues to continuously improve our practices; to provide effective support to satisfactory completion in line with department SLAs and ITIL best practice; identifying and resolving issues promptly; and acting as an ambassador for the service.
About the Team: You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued. You will be joining a dynamic & supportive team of colleagues who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches. We’re looking for a reliable and motivated individual who takes pride in delivering excellent service.
You should bring:
- Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
- Clear and professional communication skills
- A proactive attitude and a willingness to learn and adapt
- A broad understanding of Local Area Networks and Wide Area Networks
- Significant experience of working within a Service Level Agreement (SLA) environment and achieving SLA targets
Most importantly, you’ll be ready to make a positive contribution to our college community.
About Us: Capital City College (CCC), one of the UK’s largest FE colleges, supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.
Why Join Capital City College? This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:
- Membership of the Local Government Pension Scheme
- Access to TELLUS – our discount and wellbeing platform
- Participation in the Cycle to Work scheme
- Interest‑free season ticket loans for public transport
- Annual eye tests and contributions towards spectacles
- Flu vaccinations and access to occupational health services
- Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family
- Generous annual leave entitlement, including one Relaxation Day per year
- Five Continuous Professional Development (CPD) days which can be used for your professional development
Our Commitment to Equality and Safeguarding: We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone. CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.
Our Values: To create a future that’s uniquely yours. As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real‑world success. Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong. As teachers and staff, we’re all driven by you – getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.
Real-life learning: Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.
Connected community: Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.
Expanded horizons: Innovating and inspiring, we help you become and achieve more than you thought was possible.
TIS Service Engineer employer: Capital City College Group
At Capital City College, we pride ourselves on being a leading employer in the heart of London, offering a vibrant and inclusive work culture that values every team member's contribution. As an HR Manager, you'll enjoy a comprehensive benefits package, including generous annual leave, professional development opportunities, and access to wellbeing resources, all while making a meaningful impact on the lives of our diverse student community. Join us in shaping the future of education and experience a supportive environment where your growth is a priority.
Contact Details:
Capital City College Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TIS Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Capital City College Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Capital City College Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Capital City College Group!
✨Direct Apply to Capital City College Group
Let's not forget to apply directly through the Capital City College Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace TIS Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Capital City College Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Capital City College Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Capital City College Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
