Student Mentoring Manager in London

Make a Meaningful Impact Behind the Scenes at Capital City College. Are you ready to make an impact at one of London’s leading Further Education providers? Capital City College is looking for a skilled Student Mentoring Manager to support and drive key operational functions, helping shape the future of education in the heart of London.

About the Role: This role is offered on a full-time, fixed term basis. Your contract will end 31st August 2028. We are seeking an experienced and driven Student Mentoring Manager to lead the development and delivery of a high-quality, college-wide mentoring programme that supports student retention, engagement, achievement and progression. This is a pivotal role responsible for shaping and embedding a structured mentoring framework, with peer mentoring at its core, alongside academic, transition and progression-focused support. You will work collaboratively across curriculum and support services to ensure mentoring is impactful, inclusive and aligned with institutional priorities.

• Key Responsibilities:
• Lead and Manage the Mentoring Programme: Provide operational leadership for a scalable, high-impact mentoring offer across all college centres, ensuring consistent quality, effective coordination, and alignment with safeguarding and inclusion standards.
• Develop and Deliver Peer Mentoring: Design and implement the college’s peer mentoring model, including recruitment, training, deployment and ongoing support of student mentors, ensuring strong engagement and positive outcomes for learners.
• Drive Impact and Partnership Working: Develop targeted interventions and partnerships (with curriculum teams, employers and external organisations) to improve attendance, retention and progression, with a focus on priority learners and core subjects such as Maths and English.

You will be a strategic and collaborative leader with a strong commitment to improving learner outcomes, able to build partnerships, influence stakeholders and champion mentoring as a key driver of student success.

About the Team: You will join a friendly, professional team committed to delivering high-quality support across the college. Working together, you’ll help create a positive and inclusive environment where everyone feels valued. You will be joining Learner Experience Directorate - a dynamic and supportive team who are committed to excellence. The team has a strong collaborative culture, sharing best practice and innovative approaches.

About You: We’re looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:

• Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency.
• Clear and professional communication skills.
• Confidence working with systems and processes.
• A proactive attitude and a willingness to learn and adapt.
• Experience in a similar (administrative/customer service/support-based role is desirable).

Most importantly, you’ll be ready to make a positive contribution to our college community.

About Us: Capital City College (CCC), one of the UK’s largest FE colleges in London. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.

Why Join Capital City College? This is an exciting opportunity to become part of a passionate, purpose-driven team that puts learners first. At CCC, we value the dedication of our staff and offer a comprehensive benefits package including:

• Membership of the Local Government Pension Scheme.
• Access to TELLUS – our discount and wellbeing platform.
• Participation in the Cycle to Work scheme.
• Interest-free season ticket loans for public transport.
• Annual eye tests and contributions towards spectacles.
• Flu vaccinations and access to occupational health services.
• Medicash health plans – including cashback on everyday medical expenses and wellbeing tools for you and your family.
• Generous annual leave entitlement, including one Relaxation Day per year.
• Five Continuous Professional Development (CPD) days which can be used for your professional development.

Our Commitment to Equality and Safeguarding: We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone. CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.

Our Values: To create a future that’s uniquely yours. As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success. Studying at our campuses isn’t just about good grades. It’s being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong. As teachers and staff, we’re all driven by you – getting to know you, helping you feel valued and giving you hands‑on support every step of the way. Whether you’re a creative spirit, a tech whiz, or a business mastermind, together we’ll create a future that’s uniquely yours.

Real-life learning: Practical and personal, we provide valuable skills and knowledge that you can apply in the real world.

Connected community: Welcoming and open-minded, we create a community of people and businesses where you feel valued, supported, and confident to grow.

Expanded horizons: Innovating and inspiring, we help you become and achieve more than you thought was possible.

Apply now for the Student Mentoring Manager role if you're ready to contribute to the success of a dynamic education environment and make a real difference in the lives of our learners!