At a Glance
- Tasks: Be the friendly face of our collision centre, helping customers with their needs.
- Company: Join Universal Collision Center, a supportive and collaborative team.
- Benefits: Enjoy health care benefits, paid time off, and employee discounts.
- Other info: Great opportunities for career growth in a dynamic workplace.
- Why this job: Make a difference by providing excellent customer service in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
Accidents happen - how customers are treated afterward makes all the difference. We’re looking for an organized, outgoing, and customer-focused Body Shop Customer Service Representative to be the first point of contact for our collision centre.
If you love helping people, staying organized, and working in a fast-paced environment where no two days are the same, this could be the perfect fit for you.
What You’ll Do
- Greeting body shop customers warmly, in person and over the phone
- Managing customer drop-offs and pick-ups with accuracy and care
- Scheduling body shop and detail appointments
- Answering incoming calls and directing them to the right team members
- Keeping digital and paper files organized and up to date (and finding better ways to do it!)
- Providing customers with regular repair updates and coordinating vehicle pick-ups
- Assisting with customer concerns and helping resolve issues professionally
- Processing customer payments
- Supporting Collision Repair Advisors with daily tasks
- Pitching in with other administrative tasks as needed
What We’re Looking For
- 1–3 years of customer service or office experience (automotive or collision centre experience is a bonus, not a must)
- Strong written and verbal communication skills
- A natural ability to build trust and connect with people
- A self-starter mindset — you stay calm and organized in a busy environment
- Strong attention to detail with excellent time management skills
- Problem-solving skills and a desire to improve processes
- The ability to work both independently and as part of a team
Why You’ll Love Working Here
- Comprehensive health care benefits
- Employee & Family Assistance Program (EFAP)
- Maternity leave top-up
- Paid time off to support work-life balance
- Service awards that recognize your milestones
- Employee discounts on parts, service, and vehicles
- A supportive, team-focused culture where your contributions matter
The Vibe
This is a people-facing role for someone who is friendly, organized, and genuinely enjoys helping others. You’ll be part of a collaborative team that values efficiency, professionalism, and a positive workplace culture.
Apply today to kick-start your career with Universal Collision Centre!
Customer Service Representative - Universal Collision Center, Rochdale employer: Capital Automotive Group
Universal Collision Center in Rochdale is an exceptional employer that prioritises employee well-being and professional growth. With comprehensive health care benefits, a supportive team culture, and opportunities for career advancement, you will thrive in a dynamic environment where your contributions are valued. Join us to be part of a collaborative team dedicated to delivering outstanding customer service while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Universal Collision Center, Rochdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Universal Collision Center. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities and how you handle stress.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview at the collision centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Representative - Universal Collision Center, Rochdale
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and working in a busy environment.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have. If you've worked in a fast-paced setting before, mention it! We love seeing how your past roles can contribute to our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if you need to, and make sure your skills and experiences are easy to find. We appreciate a well-organised application just as much as you do!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital Automotive Group
✨Know the Company
Before your interview, take some time to research Universal Collision Center. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with people is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or created positive interactions. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
