At a Glance
- Tasks: Support Windows servers and provide 1st line assistance for IT issues.
- Company: Join Capita Technology & Software Solutions, a leader in digital transformation.
- Benefits: Enjoy competitive salary, 23 days holiday, and flexible working options.
- Other info: Home-based role with occasional office travel; full training provided.
- Why this job: Be part of a dynamic team with opportunities for growth and innovation.
- Qualifications: Customer support experience and basic IT knowledge required.
The predicted salary is between 30000 - 42000 € per year.
The Systems Engineer is responsible for monitoring the core IT and customer specific infrastructure and providing 1st level support for Windows server platform on On-premises and Cloud hosting. The team operates 24x7 including bank holidays.
Job Description
Capita Technology & Software Solutions are looking for a Windows Support Analyst to join their growing team. This is a great opportunity to work within a large onshore & offshore team.
You’ll be working on a rota which will include days & nights with plenty of rest in-between as well as shift allowance included. This role is home based but will require travel to the office in Newtonabbey, Belfast.
Mainly, you’ll be the point of contact when it comes to windows issues, as well as dealing with Cloud (Azure) and Virtualization (VMWare). Full training will be given.
What you will be doing:
Required for Support of Onshore Managed IT infrastructure - This is a shift based role working a rota of days and nights.
- Providing support for servers running Windows 2008/2012/2016/2019
- Carrying out regular Operation system changes
- Providing 1st line support for applications (web portals, IIS)
- Reacting to client logged incidents and requests through Remedy
- Customer support experience with a basic IT Technical understanding
- Create Templates / Clones, create / delete Snapshots
- 3rd party vendor coordination for visit and troubleshooting
- Assist team with daily Backup failures, System Recovery with Backups
- Review Application logs
- Exchange 2003/2010/2013/Office365 Management and troubleshooting, Knowledge on Archival Solutions
What we’re looking for:
- Experience providing telephone and online customer support
- Understanding of Windows
- Solid background in IT support
- Eligibility for Security Clearance
About Capita Technology & Software Solutions (TSS):
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.
We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.
What’s in it for you?
- A competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita.
You’ll be joining a network of 41,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you\'ll do next:
Choose \'Apply now\' to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Windows Engineer in Belfast employer: Capita
Capita Technology & Software Solutions is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee growth. With a competitive salary, generous holiday allowance, and a range of benefits including volunteering opportunities and a supportive environment for career development, employees are empowered to thrive. The home-based role with travel to the Newtonabbey office provides flexibility while being part of a large, collaborative team dedicated to delivering cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Windows Engineer in Belfast
✨Tip Number 1
Familiarise yourself with the specific Windows server versions mentioned in the job description, such as 2008, 2012, 2016, and 2019. Having hands-on experience or even lab practice with these systems can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of cloud services, particularly Azure, as well as virtualisation technologies like VMware. Being able to discuss your understanding and any relevant experience with these platforms will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your customer support experience in detail. Since this role involves providing first-line support, having examples ready of how you've successfully resolved issues for clients will showcase your problem-solving skills and customer service orientation.
✨Tip Number 4
Since the role requires working on a shift basis, be ready to express your flexibility and willingness to adapt to different working hours. Highlighting your ability to manage time effectively and maintain productivity during shifts can set you apart from other candidates.
We think you need these skills to ace Windows Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in Windows server support and customer service. Include specific examples of your work with Windows 2008/2012/2016/2019 and any cloud technologies like Azure.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the responsibilities, such as providing 1st line support and handling client incidents, and how your skills align with these tasks.
Showcase Technical Skills:Clearly outline your technical skills related to Windows servers, virtualization (VMWare), and any experience with Exchange management. This will demonstrate your capability to handle the technical aspects of the job.
Highlight Customer Support Experience:Since the role involves customer interaction, emphasise any previous experience in customer support. Provide examples of how you effectively resolved issues and communicated with clients to ensure satisfaction.
How to prepare for a job interview at Capita
✨Know Your Windows Versions
Make sure you're familiar with the different Windows server versions mentioned in the job description, such as 2008, 2012, 2016, and 2019. Be prepared to discuss your experience with these systems and any specific challenges you've faced.
✨Understand Cloud and Virtualisation
Since the role involves working with Azure and VMWare, brush up on your knowledge of cloud services and virtualisation technologies. Be ready to explain how you've used these tools in past roles or projects.
✨Customer Support Experience
Highlight your previous customer support experience, especially in IT. Prepare examples of how you've effectively resolved issues for clients, as this will demonstrate your ability to handle the 1st line support aspect of the role.
✨Prepare for Shift Work Discussion
As this position requires shift work, be ready to discuss your availability and willingness to work nights and weekends. Show that you understand the demands of a 24x7 operation and how you can manage your time effectively.
