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- Tasks: Handle incoming calls and support members with their pension queries in a dynamic team.
- Company: Join Capita Pensions Solutions, a leading UK pension firm with a collaborative culture.
- Benefits: Enjoy a competitive salary, 23 days holiday, and discounts on various services.
- Why this job: Make a real difference by helping others with their pension needs in a supportive environment.
- Qualifications: Call centre experience and a passion for customer service are essential.
- Other info: Remote work with excellent career growth opportunities and comprehensive training provided.
The predicted salary is between 19200 - 28800 £ per year.
Capita Pensions Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting various pension enquiries. This is a remote role working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, with no evenings or weekends, for a salary of £24,043.50. Start date will be 23rd February 2026.
If you’re the type of person who loves to support others, have worked with AWS, and have call centre experience, then this could be the ideal role for you!
What you’ll be doing:- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period, you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to handle every call efficiently.
- Proven call centre experience - working with AWS.
- Excellent telephone manner with the ability to display empathy and build and maintain a strong rapport with members.
- Great passion for customer service with the ability to resolve queries quickly and efficiently.
- Excellent attention to detail, with the ability to prioritise and use your initiative.
- Knowledge and experience of pensions (advantageous but NOT essential).
This role requires enhanced security clearance, with a minimum of 5 years UK residency.
Benefits:- Starting salary £24,043.50 per annum.
- 23 days' holiday (rising to 27) with the opportunity to buy additional days.
- Discounted insurance policies.
- Company matched pension.
- Life assurance.
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Discounts on retail, socialising, health and wellbeing, travel and technology.
- And much more.
We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Customer Service Representatives in Wath upon Dearne employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representatives in Wath upon Dearne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita Pensions Solutions. Understand their services and values so you can show how you fit into their team. It’ll help you stand out and show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls during the interview. Plus, it’s a great way to refine your empathy and communication skills.
✨Tip Number 3
Be ready to showcase your call centre experience! Think of specific examples where you’ve resolved queries quickly and efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the perks that come with it. Let’s get you that job!
We think you need these skills to ace Customer Service Representatives in Wath upon Dearne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and any relevant skills, especially those related to customer service. We want to see how you can bring your unique flair to our team!
Show Your Passion: In your cover letter, let us know why you’re excited about this role. Share your passion for helping others and how you’ve successfully resolved queries in the past. We love hearing your stories!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see your strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, brush up on your knowledge of pensions and customer service best practices. Familiarise yourself with common pension queries and how to handle them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Empathy
Since you'll be dealing with a variety of members and their beneficiaries, practice displaying empathy during your responses. Role-play with a friend or family member to simulate calls and get comfortable with building rapport over the phone.
✨Showcase Your Call Centre Experience
Be ready to discuss your previous call centre experience in detail. Highlight specific situations where you resolved customer issues efficiently and how you used AWS tools to enhance your performance. This will demonstrate your capability and readiness for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.