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- Tasks: Support communities by guiding customers on TV licence requirements and solutions.
- Company: Join a diverse team committed to making a difference in local communities.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Why this job: Make a real impact while enjoying flexibility and great rewards.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Work from home with excellent support and career growth opportunities.
The predicted salary is between 26000 - 36000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
What’s in it for you?
- £31,650 annual salary
- Company car (with personal use) or £3,700 annual car allowance
- Mileage paid—including commute from home each day
- Flexible 36.5-hour week (potential for four-day schedule)
- Generous holiday allowance—plus option for extra leave
- Pension, life assurance, paid volunteering day, family-friendly policies
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system
- Discounts and wellbeing support
- Diversity networks & financial wellbeing tools
Work Schedule Requirements:
To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Home-Based:
You’ll start and end each day from home, visiting properties around Liverpool/Warrington (ideally living in L or WA postcodes).
Core Responsibilities:
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
Who should apply?
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunity Statement:
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Liverpool, United Kingdom
Time Type: Full time
Contract Type: Permanent
Television Licence Field Officer – Liverpool Area in Warrington employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer – Liverpool Area in Warrington
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in being part of the team. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain things clearly and confidently. Try role-playing with a friend or family member to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Be ready to share examples from your past experiences that demonstrate your problem-solving skills and ability to connect with customers. Think about times when you made a difference in someone’s day—those stories can really make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications come directly from enthusiastic candidates like you. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Television Licence Field Officer – Liverpool Area in Warrington
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you tick.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills and experiences align with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Television Licence Field Officer role.
Apply Through Our Website: Don’t forget to hit that ‘Apply now’ button on our website! It’s the easiest way for us to receive your application and ensures you’re in the running for this exciting opportunity.
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the job description and think about how your skills align with the role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Flexibility and Adaptability
This role requires working flexible hours, so be ready to discuss how you manage your time and adapt to changing schedules. Share any experiences where you've successfully adjusted to new situations or worked outside of traditional hours.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the support system for Field Officers or how success is measured in this position. It’s a great way to engage with the interviewer and leave a lasting impression.