At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real difference in your community while enjoying work-life balance.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Warrington (to be considered for this role you must live in WA postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the WA postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Warrington, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Enforcement Officer in Warrington employer: Capita
Join a dynamic team as a Field Enforcement Officer in Warrington, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our inclusive work culture prioritises employee wellbeing with benefits such as generous holiday allowances, paid volunteering days, and access to diversity networks, ensuring you have the support and resources needed for both professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Warrington
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a Field Enforcement Officer with us.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers from all backgrounds, being able to articulate your thoughts clearly and professionally is key. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet and make sound decisions—this is what we want to see!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Field Enforcement Officer in Warrington
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your strong communication skills and problem-solving mindset—these are key for a Field Enforcement Officer!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where possible to break down your achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward—just hit ‘Apply now’ and follow the prompts!
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves engaging with customers from various backgrounds, practice articulating your thoughts clearly. Prepare examples of past experiences where you've successfully communicated complex information or resolved customer issues. This will demonstrate your strong communication skills and ability to connect with people.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems independently. During the interview, share these examples to highlight your judgement and decision-making skills. Employers want to see that you can stay calm under pressure and find effective solutions on the spot.
✨Be Ready for Flexibility Questions
Since the role requires working flexible hours, be prepared to discuss your availability and how you manage your time. Show that you're adaptable and willing to work evenings or weekends as needed. This will reassure the interviewer that you can meet the demands of the job.
