At a Glance
- Tasks: Support customers with banking queries and provide empathetic solutions.
- Company: Join a trusted UK bank making a real difference in people's lives.
- Benefits: Structured training, clear career progression, and hybrid working after training.
- Other info: Enjoy a rewarding career with flexible working hours and a supportive team.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Empathy, customer-first mindset, and a willingness to learn.
The predicted salary is between 21000 - 25000 € per year.
OTE: £30,032 | Warrington | Hybrid after training
Make a real difference in customers’ lives. Join Banking Group as a Customer Banking Agent and support customers facing financial challenges with empathy, clarity, and care.
What you’ll do:
- Support customers with banking & collections queries
- Provide empathetic, compliant solutions
- Identify and support vulnerable customers
- Handle queries and complaints with ownership
- Deliver accurate updates across systems
What we’re looking for:
- Empathy and customer-first mindset
- Confidence working in a regulated environment
- Positive attitude and willingness to learn
What you’ll get:
- Structured training + clear career progression
- Hybrid working after training (~22 weeks)
- Supportive team in a trusted UK bank
Working Hours: Mon–Fri (8am–6pm) | Sat (9am–5pm, rota)
Note - First six months from office, later - Hybrid
Apply now and start a rewarding career where your work truly matters.
Customer Service Representative in Warrington employer: Capita
Join Banking Group, a trusted UK bank that prioritises empathy and customer care, making it an excellent employer for those looking to make a real difference in customers' lives. With structured training and clear career progression, employees benefit from a supportive team environment and the flexibility of hybrid working after training, all while working in a regulated and rewarding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Warrington
✨Tip Number 1
Research the company and its values before your interview. Knowing how they support customers and handle financial challenges will help you connect your experiences to their mission.
✨Tip Number 2
Practice your empathy skills! Think of examples where you've helped someone in a tough spot. This will show you're not just about the job, but genuinely care about making a difference.
✨Tip Number 3
Prepare for common customer service scenarios. Be ready to demonstrate how you'd handle queries and complaints with ownership, as this is key to showing your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our supportive team.
We think you need these skills to ace Customer Service Representative in Warrington
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with customers and understand their challenges, especially in a banking environment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application:Make your application specific to the Customer Service Representative role. Mention relevant experiences that demonstrate your customer-first mindset and ability to handle queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity!
How to prepare for a job interview at Capita
✨Show Your Empathy
As a Customer Service Representative, empathy is key. Prepare examples from your past experiences where you’ve helped someone in a tough situation. This will demonstrate your ability to connect with customers facing financial challenges.
✨Know the Company
Research Banking Group and understand their values and mission. Familiarise yourself with their approach to customer service, especially how they support vulnerable customers. This knowledge will help you tailor your answers and show that you’re genuinely interested in the role.
✨Practice Common Scenarios
Think about typical banking queries or complaints you might encounter. Practising how you would handle these situations can help you feel more confident during the interview. Be ready to discuss how you would provide compliant solutions while maintaining a positive attitude.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or career progression opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
