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- Tasks: Engage with customers and navigate systems to provide top-notch service.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Enjoy exclusive discounts, cash back, and health benefits.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or fast-paced environments is essential.
- Other info: Opportunities for learning and career advancement await you!
The predicted salary is between 30000 - 42000 £ per year.
Access to exclusive discounts, benefits and cash back for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
Embracing learning, coaching and development to continuously improve your skills and capability. Efficiently navigating multiple systems while engaging with customers, ensuring all information entered is accurate. Prior experience with using multiple systems is essential.
Experience:- Call Centre Customer Service: Experience in a call centre customer service role.
- Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting.
- Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment.
- Financial Services: Experience working in the financial services sector.
Additionally, experience using multiple computer systems is a must. Bring these skills to our team and make a real difference!
Skills:- Communication: Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapport.
- The ability to assess situations, devise effective solutions and thrive in an everchanging environment.
Join our diverse and dynamic team of experienced, innovative, and dedicated professionals! We're committed to providing the support you need to thrive and succeed. This isn't an entry-level role, so previous experience is essential. Our goal is to create better outcomes for you and our client.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.
We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Customer Banking Agent in Warrington employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Banking Agent in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and its values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on articulating your experience in customer service and how you’ve thrived in fast-paced environments. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to explain complex information clearly. Use examples from your past roles to illustrate how you’ve built rapport with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Banking Agent in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Banking Agent role. Highlight your relevant experience in customer service, especially if you've worked in a call centre or fast-paced environment. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, don’t shy away from showcasing these skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated with customers in the past.
Highlight Your Tech Savvy: We need someone who can navigate multiple systems efficiently, so be sure to mention any relevant tech experience you have. Whether it's CRM software or other tools, let us know how comfortable you are with technology in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Capita
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially if you've worked in a call centre or fast-paced office before. Be ready to share specific examples of how you've handled tough situations or provided excellent service. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with Multiple Systems
Since experience with multiple systems is essential, take some time to think about the different software or tools you've used in previous roles. Be prepared to discuss how you navigated these systems efficiently while engaging with customers. This will demonstrate your adaptability and tech-savviness.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining complex information in simple terms, as you might need to do this during the interview. Remember, it's not just about what you say, but how you say it. Show enthusiasm and build rapport with your interviewer!
✨Show Your Willingness to Learn
Capita values continuous learning and development, so be sure to express your eagerness to grow within the company. Share any relevant training or courses you've completed, and talk about how you plan to keep improving your skills. This will highlight your commitment to personal and professional growth.
