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- Tasks: Engage with customers about TV licence legislation and assist them in acquiring one.
- Company: Leading service provider with a focus on customer engagement.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable communication skills.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Join a supportive team and enjoy a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading service provider is seeking a Television Licence Field Officer to visit customers in the Londonderry area who do not hold a TV licence. The role involves engaging with customers to explain the legislation regarding TV licences, assisting them in acquiring one, and identifying appropriate payment plans.
Candidates with strong communication skills and experience in customer service are encouraged to apply for this essential role.
TV Licence Compliance Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TV Licence Compliance Field Officer
✨Tip Number 1
Get to know the ins and outs of TV licence legislation. When you understand the rules, you'll be able to explain them clearly to customers, making it easier for them to see why having a licence is important.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable engaging with different types of customers. The better you are at connecting with people, the more successful you'll be in this role.
✨Tip Number 3
Be proactive in your job search! Instead of just waiting for opportunities to come to you, reach out to potential employers directly. We recommend applying through our website for the best chance at landing that interview.
✨Tip Number 4
Showcase your customer service experience! Think of specific examples where you've helped customers solve problems or made their day better. This will demonstrate your value and fit for the role.
We think you need these skills to ace TV Licence Compliance Field Officer
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your application highlights your strong communication skills. Share examples of how you've successfully interacted with customers in the past – it’ll show us you’re the right fit!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the TV Licence Compliance Field Officer role. Mention specific experiences that relate to explaining legislation or assisting customers, so we can see how you’d shine in this position.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforwardness, so avoid fluff and get straight to the point. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Capita
✨Know Your Legislation
Familiarise yourself with the legislation surrounding TV licences. Understand the key points you’ll need to explain to customers, as this will show your knowledge and confidence during the interview.
✨Showcase Your Communication Skills
Prepare examples from your past experiences where you successfully communicated complex information to customers. This will demonstrate your ability to engage effectively with people, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. It shows that you value their input and can help you respond more thoughtfully.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios where you might have to engage with a 'customer'. Practise how you would approach these conversations, focusing on empathy and clarity in your explanations.
