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- Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
- Company: Capita delivers innovative solutions connecting businesses, governments, and citizens across the UK and beyond.
- Benefits: Enjoy a competitive salary, company car or allowance, flexible hours, and generous holiday.
- Why this job: Develop new skills while staying active and making a positive impact in your community.
- Qualifications: Full UK Driving Licence and strong communication skills; no specific experience required.
- Other info: Receive extensive training and ongoing support to excel in your role.
The predicted salary is between 25200 - 35400 £ per year.
Description :Core Responsibilities:Conduct door to door visits to properties where no TV licence is registered.Listen to customer reasoning for not having a licence and make an informed decision on next steps.Accurately record visit details and complete daily timesheets via the handheld device.Explain and sell the benefits of all licence payment schemes.Take and accurately record payment details.Attend court when required to give evidence in prosecution cases.Carry out work and attend meetings as directed by the Visiting Manager.Taking Records of Interview under caution.What you’ll need to bring:It’s essential that you have a full UK Driving Licence.You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.Strong interpersonal and communication skills with an excellent standard of both verbal and written English.Similar previous experience is not essential – we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.What’s in it for you?An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.Competitive salary of £31,650Company car which includes personal use, or a £3,700 annual car allowance paid monthly.23 days’ holiday (rising to 29) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You\’ll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location:Cheltenham,United KingdomTime Type:Full timeContract Type:Permanent
Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you become more comfortable discussing sensitive subjects, which is crucial for this role.
✨Tip Number 3
Research common objections people have regarding TV licences. Being prepared with thoughtful responses will show that you can handle difficult conversations effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, helping you tailor your approach when applying.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Television Licence Field Officer. Emphasise your communication skills and any customer service experience, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Mention your ability to engage with customers and your understanding of the importance of compliance with TV licence legislation.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully communicated with diverse groups of people. This could be from previous jobs or volunteer experiences where you had to listen and respond effectively to others.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal and communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you've effectively communicated in previous roles, especially in challenging situations.
✨Prepare for Customer Interactions
Think about how you would handle various customer scenarios, especially those who may be resistant to obtaining a TV licence. Prepare examples of how you would listen to their concerns and guide them towards a solution.
✨Highlight Your Flexibility and Mobility
As the job involves visiting multiple locations, emphasise your ability to adapt to different environments and your willingness to travel. Mention any relevant experience that showcases your mobility and flexibility in previous jobs.
