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- Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
- Company: Join a supportive team dedicated to keeping communities connected through live programmes.
- Benefits: Enjoy a competitive salary, company car or allowance, flexible hours, and generous holiday.
- Why this job: Develop new skills in a dynamic role while making a positive impact in your community.
- Qualifications: Full UK Driving Licence and strong communication skills are essential; experience is not required.
- Other info: Receive extensive training and ongoing support to help you excel in your career.
The predicted salary is between 31650 - 44250 £ per year.
Description :Core Responsibilities:Conduct door to door visits to properties where no TV licence is registered.Listen to customer reasoning for not having a licence and make an informed decision on next steps.Accurately record visit details and complete daily timesheets via the handheld device.Explain and sell the benefits of all licence payment schemes.Take and accurately record payment details.Attend court when required to give evidence in prosecution cases.Carry out work and attend meetings as directed by the Visiting Manager.Taking Records of Interview under caution.What you’ll need to bring:It’s essential that you have a full UK Driving Licence.You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.Strong interpersonal and communication skills with an excellent standard of both verbal and written English.Similar previous experience is not essential – we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.What’s in it for you?An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.Competitive salary of £31,650Company car which includes personal use, or a £3,700 annual car allowance paid monthly.23 days’ holiday (rising to 29) with the opportunity to buy extra leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.You\’ll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location:Bexley,United KingdomTime Type:Full timeContract Type:Permanent
Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information simply. Role-playing scenarios with friends or family can help you become more comfortable discussing the benefits of TV licence payment schemes.
✨Tip Number 3
Get to know the South East London area well. Familiarity with local communities will help you connect with customers and make your visits more effective, showing that you are proactive and engaged.
✨Tip Number 4
Highlight any previous experience in customer-facing roles, even if it's not directly related. Emphasising your ability to engage with diverse individuals will showcase your interpersonal skills, which are crucial for this position.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the core duties such as conducting door-to-door visits and explaining payment schemes.
Tailor Your CV: Highlight relevant skills and experiences in your CV that align with the job description. Focus on your communication skills and any customer service experience, even if it's from a different background.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you are interested in working as a Television Licence Field Officer and how your skills can contribute to the company's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting your strong verbal and written English skills.
How to prepare for a job interview at Capita
✨Know the Legislation
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will help you explain it clearly to customers and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Television Licence Field Officer, strong communication skills are essential. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations, to highlight your interpersonal abilities.
✨Demonstrate Empathy
Be ready to discuss how you would handle customers who may be resistant or upset about not having a licence. Showing empathy and understanding can set you apart as a candidate who can connect with the community.
✨Prepare for Role-Play Scenarios
Expect potential role-play scenarios during the interview where you might need to demonstrate how you would approach a customer. Practising these interactions can help you feel more confident and prepared.
