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- Tasks: Visit homes to check TV licence status and engage with customers.
- Company: Join Capita, a leading company dedicated to connecting communities through media.
- Benefits: Enjoy a competitive salary, company car, generous holiday, and various perks.
- Why this job: Develop skills in a dynamic role while making a positive community impact.
- Qualifications: Full UK Driving Licence and strong communication skills required; no specific experience needed.
- Other info: Receive extensive training and ongoing support for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Television Licence Field Officer page is loaded## Television Licence Field Officerremote type: Oparte na polachlocations: Darwen: Belfast: Bedford: Sheffield: Guildfordtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10118916Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.**Job title:**Television Licence Field Officer**Job Description:*** £31,650 to £35,237 annual salary dependant on location (This includes £3587 London living allowance).* Company car (with personal use) or £3,700 annual car allowance* Mileage paid—including commute from home each day* Flexible 36.5-hour week (potential for four-day schedule)* Generous holiday allowance—plus option for extra leave* Pension, life assurance, paid volunteering day, family-friendly policies* Safe working measures, which include Body Worn Videos and a dedicated lone worker support system* Discounts and wellbeing support* Diversity networks & financial wellbeing tools**Work Schedule Requirements:** To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.**Home-Based:** You’ll start and end each day from home, visiting properties around your local area.We currently vacancies in the below locations (to be considered for a role in your location you must live within the listed postcode) -* Brighton BN postcodes* Enfield EN4 – 6 postcodes* Guildford GU postcodes* Armagh BT31, BT33-35, BT60-65 postcodes* Walsall WS3 postcode* Londonderry BT46-48, BT 81- 82 postcodes* Swindon SN postcode* Redhill RH postcode* Sheffield S postcode* Doncaster DN postcode* Liverpool L postcode* Bedford MK40-46 postcodes* Northampton NN postcodes* Birmingham B postcodes* Dundee DD postcodes* Perth PH postcodes* Edinburgh ML7, EH28- EH30- EH47-49, EH52-55 , EH4-5, EH11-14* Hartlepool TS24, 25 postcodes* Belfast BT1,10,14,15,16,18, 24-29 and BT37* Nottingham NG postcodes* Stoke ST postcodes**Core Responsibilities:** Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.**What we hope you’ll do next:**Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.**Location:**Darwen,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.** #J-18808-Ljbffr
Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Television Licence Field Officer. Understanding the role will help you articulate your thoughts during interviews and demonstrate your enthusiasm for the position.
✨Tip Number 2
Brush up on your communication skills, as this role heavily relies on interacting with customers. Practising active listening and clear explanations can set you apart from other candidates.
✨Tip Number 3
Consider gaining some experience in customer-facing roles, even if it's not directly related. This can help you build confidence and showcase your ability to handle various situations effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the job and the company culture, which can be beneficial during your application process.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Television Licence Field Officer position. Understand the core responsibilities and required skills, such as strong communication abilities and a full UK Driving Licence.
Tailor Your CV: Customise your CV to highlight relevant experiences that showcase your interpersonal and communication skills. Even if you don't have direct experience in this field, emphasise transferable skills from previous roles in customer service, retail, or other relevant areas.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Be sure to mention your ability to engage with customers and your willingness to learn and adapt.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Capita
✨Showcase Your Communication Skills
As a Television Licence Field Officer, strong communication skills are essential. During the interview, demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully communicated with customers or resolved conflicts.
✨Familiarise Yourself with the Role
Make sure you understand the core responsibilities of the position. Research the benefits of the TV licence payment schemes and be prepared to discuss how you would explain these to potential customers during your visits.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations where customers are resistant to purchasing a licence or when you need to record details accurately under pressure.
✨Demonstrate Your Mobility and Flexibility
Since the role requires visiting multiple locations, highlight your physical mobility and willingness to adapt to different environments. Share any relevant experiences that showcase your ability to manage time effectively while on the move.