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- Tasks: Visit customers to explain TV licence requirements and help them find payment plans.
- Company: Join a supportive team focused on compliance and community engagement in South East London.
- Benefits: Enjoy a competitive salary, flexible hours, and perks like a company car or allowance.
- Why this job: Gain valuable skills while making a positive impact in your community with a dynamic work culture.
- Qualifications: Must have a full UK driving licence and strong communication skills; experience not required.
- Other info: Receive comprehensive training and enjoy 23 days holiday, rising to 29, plus volunteering opportunities.
The predicted salary is between 26300 - 36000 £ per year.
As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the South East London area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. Salary and Benefits: £31,650.00 annual salary Company car which includes personal use, or a £3700 annual car allowance paid monthly Mileage allowance (paid in line with published HMRC rates), including from and to your home address each day Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week Location: Home-based, visiting people in communities across your region, ideally living in the SE9 postcode areas Job Title: Television Licence Field Officer Core Responsibilities: Conduct door-to-door visits to properties where no TV licence is registered Listen to customer reasoning for not having a licence and make an informed decision on next steps Accurately record visit details and complete daily timesheets via the handheld device Explain and sell the benefits of all licence payment schemes Take and accurately record payment details Attend court when required to give evidence in prosecution cases Carry out work and attend meetings as directed by the Visiting Manager Take Records of Interview under caution What You’ll Need to Bring: Full UK Driving Licence (essential) Physical mobility for visiting multiple locations daily Strong interpersonal and communication skills with an excellent standard of both verbal and written English Previous experience not essential, but excellent communication skills are a must What’s in it for You? Opportunity to develop new skills and confidence in a role that keeps you active 23 days’ holiday (rising to 29) with the opportunity to buy extra leave Paid day out of the office for volunteering for charity partners Company matched pension, life assurance, cycle2work scheme, and generous parental leave policies Provision of body worn video cameras for safety Voluntary benefits designed to suit your lifestyle Access to up to £500 of your salary before payday each month, as well as budgeting and savings features Access to Employee Network Groups for diversity and inclusion You will receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. The training will cover key aspects of your role and enhance your knowledge and skills in the field. What We Hope You’ll Do Next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318. Location: Bexley, United Kingdom Time Type: Full time Contract Type: Permanent #J-18808-Ljbffr
Contact Detail:
Capita Recruiting Team
reasonableadjustments@capita.com
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information in a simple way. Role-playing scenarios with friends or family can help you become more comfortable and confident in real-life situations.
✨Tip Number 3
Research the South East London area, particularly the SE9 postcode. Knowing the community and its demographics can give you an edge when discussing how to approach potential customers during your visits.
✨Tip Number 4
Prepare for the possibility of attending court by understanding the process and what is expected of you as a witness. This will show your readiness to take on all aspects of the role and reassure the hiring team of your reliability.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the key tasks such as conducting door-to-door visits and explaining payment schemes.
Tailor Your CV: Highlight your interpersonal and communication skills in your CV. Even if you don't have direct experience, showcase any relevant skills or experiences that demonstrate your ability to engage with customers effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your enthusiasm for it. Mention why you are interested in working as a Television Licence Field Officer and how your skills align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal and communication skills are essential for this role, practice articulating your thoughts clearly. Consider examples from your past experiences where you've successfully communicated complex information to others.
✨Demonstrate Empathy
During the interview, highlight your ability to listen and empathise with customers. Be ready to discuss how you would handle objections or concerns from individuals who may not understand the need for a TV licence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would approach a situation where a customer is resistant to obtaining a licence and prepare your responses accordingly.
