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- Tasks: Visit homes to help customers understand TV licence requirements and payment options.
- Company: Join a supportive team dedicated to keeping communities connected through live programmes.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday leave.
- Why this job: Develop new skills while staying active and making a positive community impact.
- Qualifications: Full UK driving licence and strong communication skills; no prior experience needed.
- Other info: Receive comprehensive training and support for career growth in an inclusive environment.
The predicted salary is between 26300 - 36000 £ per year.
Overview
As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Walsall area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Job title: Television Licence Field Officer
What you\’ll receive
- Salary: £31,650 annual
- Car option: company car with personal use, or a £3,700 annual car allowance paid monthly
- Mileage allowance: paid in line with published HMRC rates, including mileage from and to your home address each day
- Hours: 36.5-hour week on a flexible shift pattern, with potential for a four-day working week
- Location: home-based, visiting communities across your region (ideally living in WS8)
Core Responsibilities
- Conduct door-to-door visits to properties where no TV licence is registered
- Listen to customer reasoning for not having a licence and determine next steps
- Accurately record visit details and complete daily timesheets via the handheld device
- Explain and present the benefits of all licence payment schemes
- Take and accurately record payment details
- Attend court when required to give evidence in prosecution cases
- Carry out work and attend meetings as directed by the Visiting Manager
- Take Records of Interview under caution
What you’ll need to bring
- Full UK Driving Licence
- Physical mobility to visit multiple locations daily
- Strong interpersonal and communication skills with excellent standard of both verbal and written English
- Previous experience is not essential; we value diverse backgrounds (customer service, retail, sales, ex-Armed Forces, security) with excellent communication skills
What’s in it for you
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- Competitive salary of £31,650
- Company car with personal use or £3,700 annual car allowance
- 23 days’ holiday (rising to 29) with the option to buy extra leave
- Paid day out of the office to volunteer for our charity partners or a cause of your choice
- Company matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, and more
- Safeguarding measures including body worn video cameras for all colleagues
- Voluntary benefits on lifestyle, health & wellbeing, travel and technology
- Access to up to £500 of salary before payday each month and budgeting/savings features
- Access to Employee Network Groups promoting diversity and inclusion
Training and Support
You\’ll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. The two weeks of virtual classroom training cover key aspects of the role, building a foundation for growth. One-to-one field training follows for hands-on exposure and adherence to processes and policies. Our management and coaching teams support ongoing development and career progression.
Next steps
Choose ‘Apply now’ to submit our short application so we can learn more about you.
We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and provide an inclusive, barrier-free recruitment process and working environment. If you need the job description or application form in an alternative format or require adjustments, please email reasonableadjustments@capita.com or call 07784 237318. For more information about equal opportunities and process adjustments, visit the Capita Careers website.
Location
Walsall, United Kingdom
Time Type: Full time
Contract Type: Permanent
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Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will help you explain it clearly to customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information simply. Role-playing scenarios with friends or family can help you become more comfortable discussing the benefits of TV licences.
✨Tip Number 3
Research the Walsall area and its communities. Knowing the local demographics and common concerns can help you connect better with potential customers during your visits.
✨Tip Number 4
Prepare for questions about handling difficult situations. Think of examples from past experiences where you've successfully resolved conflicts or communicated effectively under pressure.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and think about how your skills can contribute to this role.
Tailor Your CV: Highlight relevant experience in customer service, communication, or any roles that required interpersonal skills. Make sure to emphasise your ability to engage with diverse communities and your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the importance of TV licensing. Mention specific examples from your past experiences that demonstrate your communication skills and ability to work independently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you would listen to customer concerns and respond effectively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to handle difficult customer interactions. Think about past experiences where you've resolved conflicts or provided excellent customer service, even if they are from different fields.
✨Highlight Your Flexibility
This role involves a flexible shift pattern and visiting various locations. Be prepared to discuss your availability and willingness to adapt to different working hours and environments, showcasing your commitment to the job.
