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- Tasks: Visit homes to help customers understand TV licence requirements and payment options.
- Company: Join a supportive team dedicated to keeping communities connected through live programmes.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday leave.
- Why this job: Develop new skills while staying active and making a positive community impact.
- Qualifications: Full UK driving licence and strong communication skills; no prior experience needed.
- Other info: Receive comprehensive training and support for career growth in an inclusive environment.
The predicted salary is between 26300 - 36000 £ per year.
As a Television Licence Field Officer you will visit customers currently without a TV licence at addresses throughout the Walsall area helping them firstly understand and comply with the legislation behind the TV licence explaining how they can obtain one and enabling them to find a payment plan that works for them.
You’ll be rewarded with a 31650 annual salary.
You will also receive either a company car which includes personal use or a 3700 annual car allowance paid monthly.
In addition you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
Working hours
You’ll be working a 36.5‑hour week on a flexible shift pattern with a potential of a four‑day working week.
Location
You will be home‑based and spend your shift visiting people in communities across your region. Ideally you will be living in the WS8 postcode area.
Job title
Television Licence Field Officer
Job description
Core Responsibilities
- Conduct door-to-door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Take records of interview under caution.
What you’ll need to bring
- Its essential that you have a full UK Driving Licence.
- You’ll need to be physically mobile as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential – we have colleagues who excel from a diverse range of backgrounds whether that’s customer service, retail sales, ex‑Armed Forces or security however there is one thing in common: excellent communication skills.
What’s in it for you
- Competitive salary of 31650.
- Company car which includes personal use or a 3700 annual car allowance paid monthly.
- 23 days holiday (rising to 29) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity adoption and shared parental leave and plenty more.
- As part of our safeguarding commitment we will provide a range of safe working measures including the provision of body‑worn video cameras for all colleagues.
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology.
- Access to up to 500 of your salary before payday each month as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.
You’ll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role building a strong foundation for you to accelerate your growth as a Visiting Officer.
The one-to-one support in the Field will follow on from this further enhancing your knowledge and skill within the field with hands‑on exposure covering the important aspects of the role such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.
Our ongoing support is also what makes us stand out from the rest with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career whether that’s into a management role or within the wider business.
What we hope you’ll do next
Choose Apply now to fill out our short application so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if you’d like to discuss other changes or support you might need going forward please email Iqbal at or call and we’ll get back to you. For more information about equal opportunities and process adjustments please visit the Capita Careers website.
Location: Walsall, United Kingdom
Time Type: Full time
Contract Type: Permanent
Required Experience: Unclear Seniority
Key Skills: Dermatology, Marketing & Promotions, ADMA, ABB, Cement, Government
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Television Licence Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will help you explain it clearly to customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information simply. Role-playing scenarios with friends or family can help you become more comfortable discussing the benefits of TV licences.
✨Tip Number 3
Research the Walsall area and its communities. Knowing the local demographics and common concerns can help you connect better with potential customers during your visits.
✨Tip Number 4
Prepare for questions about handling difficult situations. Think of examples from past experiences where you've successfully resolved conflicts or communicated effectively under pressure.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and think about how your skills can contribute to this role.
Tailor Your CV: Highlight relevant experience in customer service, communication, or any roles that required interpersonal skills. Make sure to emphasise your ability to engage with diverse communities and your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the importance of TV licensing. Mention specific examples from your past experiences that demonstrate your communication skills and ability to work independently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Capita
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.
✨Showcase Your Communication Skills
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly. Be ready to demonstrate how you would listen to customer concerns and respond effectively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to handle difficult customer interactions. Think about past experiences where you've resolved conflicts or provided excellent customer service, even if they are from different fields.
✨Highlight Your Flexibility
This role involves a flexible shift pattern and visiting various locations. Be prepared to discuss your availability and willingness to adapt to different working hours and environments, showcasing your commitment to the job.
